ZipRecruiter

Log In

Kroger Health & Wellness

60 jobs near Columbus, OH

next page

Showing results 1-20

Medication Therapy Management (MTM) Pharmacy Technician - Closed Door Pharmacy

Kroger Health & Wellness

Westerville, OH • On-site

$16.75 - $20.50/hr

Full-time

Posted 5 days ago

Job description

Answer patient inquiries through telephone calls and/or e-mail, problem-solve with patients and enter data into Pharmacy applications and vendor platforms. Serve as the initial point of patient contact, both inbound and outbound related to specific assigned area. Provide support for patient escalation and serve as a mentor for the Patient Services Technician role. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safetyMinimum
  • H
    • igh School Diploma or GED
  • A
    • bility to type 35-40 words per minute
  • S
    • tate Registered/Licensed Technician or Nationally Certified Technician
  • A
    • bility to pass FBI/BCI background check
  • A
    • bility to maintain composure during stressful situations
  • S
    • trong attention to detail
  • A
    • bility to work both independently and as a team
  • A
    • bility to organize and prioritize a variety of tasks/projects
  • S
    • trong written and oral communication skills with the ability to effectively communicate with customers
  • I
    • ntermediate Microsoft Office skills
  • C
    • ontact Center Experience
  • P
    • roven customer service background
    Desired
  • R
    • etail experience
  • P
    • harmacy experience
  • C
    • all Center experience
  • A
    • ddress patient inquiries received directly through Kroger Health Connect telephone number.
  • U
    • tilize Pharmacy applications and vendor platforms for data entry and to optimize patient care.
  • P
    • rotect customer information in accordance with state and federal pharmacy laws including HIPAA law and corporation standards
  • E
    • nsure all tasks are conducted with accuracy and in a Customer 1st manner consistent with company and patient policies.
  • R
    • esolve and manage difficult customer situations in a professional manner
  • A
    • chieve and maintain productivity levels consistent with contact center standards
  • S
    • erve as a liaison between Kroger Health & Wellness and the patient
  • P
    • roblem-solve with a goal of first contact resolution
  • F
    • ollow-up on patient inquires within departmental guidelines.
  • C
    • ollaborate on multi-level communication with patient, pharmacy, provider and insurance to deliver comprehensive care
  • A
    • ssist with the training and development of Kroger Health Connect team members
  • P
    • rovide feedback and assistance with new program development
  • P
    • erform select advanced level functions under the direction of a Patient Service Specialist
  • S
    • erve as a backup Patient Service Specialist and assist with the Resource line as needed
  • M
    • aintain contact with store personnel as needed
  • M
    • aintain flexibility to work weekends, evenings, and holidays as part of a standard work schedule
  • M
    • ust be able to perform the essential job functions of this position with or without reasonable accommodation

    Apply