Key Metrix

Location: Kitchener

Job Type: Part-time

About Us:

At Key Metrix Inc, we specialize in providing individualized case and care management to survivors of traumatic injury. We believe clients deserve client- and family-centred services within their homes and community. Our team also works closely with individuals presenting behavioural, cognitive, and psychosocial challenges, ensuring support that is respectful, trauma-informed, and safety-focused.

Job Description:

We are seeking compassionate individuals to join our team as Caregivers for clients with acquired brain injuries, physical disabilities, and behavioural or cognitive support needs. As a Caregiver, you will provide client-centered care in residential and community settings, including behavioural support and redirection, while maintaining a calm, professional, and supportive presence.

Duties and Responsibilities:

• Assist with personal hygiene, grooming, bathing, oral hygiene, and toileting.
• Administer medication as directed.
• Support clients with basic household tasks such as cooking, cleaning, and laundry.
• Participate in cleaning client apartments and maintaining a safe environment.
• Aid clients in meal planning and grocery shopping.
• Prepare and cook meals with adherence to safe food handling standards.
• Provide transportation and accompany clients to appointments.
• Monitor clients' physical and behavioural condition, reporting any changes.
• Document all care provided accurately and promptly.
• Facilitate physical, recreational, social, and educational activities.
• Implement behavioural strategies, redirection techniques, and routine-based support as directed by the care team.
• Recognize and respond to crisis and emergency situations appropriately.
• Ensure safe transportation practices, including possessing a valid driver's license and a reliable vehicle.
• Provide input on client scheduling and program development.
• Operate office equipment and report any maintenance issues.
• Maintain knowledge of fire and emergency procedures.
• Follow trauma-informed care principles and contribute to a positive, stable environment for clients who may exhibit frustration, impulsivity, or emotional dysregulation.
• Perform other related duties as required.
  

Working Conditions:

• May be exposed to infection, tobacco smoke, domestic pets, and behaviourally complex clients, including those who may exhibit verbal aggression, irritability, or unpredictable behaviour.
• Must be able to handle the working environment changes from one residential and/or community setting to the next.

Experience & Qualifications

Education: Minimum one-year PSW Certificate or equivalent, or currently enrolled.

Experience:

• Minimum one year of direct experience in in-home personal care or community-based home care.
• Experience with clients with acquired brain injuries, physical disabilities, mental health, or addictions is an asset.
• Experience working with individuals who present behavioural challenges, emotional dysregulation, or require consistent routine and redirection is strongly preferred.

Knowledge/Skills Required

• Excellent interpersonal and communication skills.
• Proficiency in using tablet and/or smartphone technology.
• Ability to provide personal care effectively and safely.
• Strong time management, organizational, and coordination skills.
• Ability to problem-solve, maintain confidentiality, and work independently.
• Understanding of the needs of individuals with acquired brain injuries or physical disabilities.
• Awareness of behavioural supports, de-escalation techniques, and trauma-informed care approaches.
• Ability to remain calm and supportive during behavioural escalations or moments of client frustration.

Conditions of Employment

• Must be willing to work overnight shifts as needed.
• Must be open to work weekends on rotation.
• Must hold a valid G2 or higher driver's license issued in Ontario and possess a reliable vehicle.
• Maintain current certifications as applicable.
• Willingness to work with clients of all ages.
• Possess a Standard First Aid and CPR Certificate.
• Ability to work flexible hours.
• Criminal record check required upon hiring.