Justrite Manufacturing

Description

Job Title: Customer Service Intern

2026 Summer Intern - Customer Service

Location: Mattoon, IL or Wellsburg, WV

Program Duration: June 1, 2026 - August 14, 2026 (10 weeks)

About Justrite Safety Group

Justrite Safety Group is a growing family of industrial safety companies dedicated to protecting workers, workplaces, and the environment. We design and manufacture industry-leading safety solutions used across manufacturing, laboratories, warehouses, and industrial facilities worldwide.

Our teams are united by deep safety knowledge, operational excellence, and a shared commitment to protecting people, property, and the planet.

Internship Program Overview

The Justrite Safety Group Summer Internship Program is a high-impact, project-based experience designed to develop the next generation of leaders in industrial safety manufacturing.

Interns are not observers...they are key contributors. Each intern is assigned a capstone project tied to real business priorities and works closely with experienced leaders, high-potential mentors, and cross-functional teams.

This program is intentionally designed to:

• Deliver measurable business impact
• Provide exposure to industrial manufacturing and safety solutions
• Develop professional and leadership skills
• Create a pipeline into future full-time and leadership development opportunities at Justrite Safety Group

Top-performing interns may be considered for full-time roles or future leadership development programs upon graduation.

Position Summary

The Customer Service Intern will support the team through a structured capstone project aligned to key business needs. This role offers hands-on experience in an industrial safety manufacturing environment, exposure to real-world challenges, and the opportunity to present findings and recommendations to senior leadership.

Key Responsibilities

Responsibilities will vary by function but may include:

• Support inbound customer service inquiries via phone, email, and chat with professionalism and speed
• Learn the company's product and service offerings to confidently assist customers with recommendations
• Identify customer needs and cross-sell / upsell relevant products, add-ons, upgrades, or service packages
• Assist the sales team by generating leads from customer conversations and routing opportunities to the correct rep
• Maintain accurate customer records in CRM systems (notes, contact info, order history, follow-ups)
• Track customer issues, escalations, and resolution timelines to improve response consistency
• Assist with order entry, order tracking, returns, and basic account troubleshooting
• Analyze customer feedback and complaints to identify trends and recommend service improvements
• Support customer retention initiatives such as follow-up outreach and satisfaction check-ins
• Participate in team meetings, training sessions, and professional development events
• Participate in Intern Week, professional development sessions, and networking events
• Present final project outcomes and recommendations during Capstone Presentations to leadership

What You'll Gain

• Real-world experience in industrial safety manufacturing
• Direct exposure to experienced professionals and industry leaders
• Mentorship from a high-potential employee focused on your development
• Hands-on problem-solving and project ownership
• Professional development in communication, analysis, and presentation skills
• Insight into career paths within Justrite Safety Group

Qualifications / Requirements

• Currently pursuing a Bachelor's or Master's degree in a relevant field
  (Engineering, Operations, EHS, Finance, Business, Marketing, HR, Analytics, or related discipline)
• Strong analytical, organizational, problem solving and communication skills
• Ability to work independently and collaboratively
• Curiosity, initiative, and interest in industrial manufacturing or safety solutions
• Proficiency in Microsoft Office (Excel, PowerPoint, Word); additional tools a plus

Why Justrite Safety Group

At Justrite Safety Group, interns work alongside the best in the industrial safety industry - engineers, operators, safety professionals, and business leaders who design products that protect lives every day.

This is more than an internship. It's an opportunity to:

• Learn how a global industrial safety manufacturer operates
• Contribute to work that matters
• Build a foundation for a long-term career in safety, operations, engineering, or business leadership

Compensation:

The position offers a competitive hourly rate of $20.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.