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Summary

Build Your Career. Make a Difference. We are seeking a skilled Growth Program Manager. The Senior Program Manager, Growth & Strategic Initiatives is responsible for leading and coordinating complex, cross‑functional programs that support Presbyterian Healthcare Services' growth strategy. This role manages a diverse portfolio of initiatives, including technical implementations, ambulatory clinic development, and service line expansions, while also providing direct support to the Chief Growth Officer (CGO) and strategy team on priority strategic projects. Now Hiring: Growth Program Manager

Responsibilities

This role ensures alignment across the enterprise, to include, as appropriate, technology, delivery system, health plan, finance, human resources, risk management, and other key stakeholders. This role drives structured execution, risk management, and stakeholder communication from initiation through sustainment. Success requires strong expertise in program management, system implementation, and the ability to translate strategic business needs into actionable technical plans.

Program Leadership & Delivery

• Lead end to end program delivery for enterprise initiatives including technical programs and other growth strategies such as the building of new ambulatory sites and service line expansions.
• Develop program roadmaps, charters, success criteria, KPIs, and reporting frameworks.
• Drive cross functional alignment among IT, business operations, HR, finance, sales, and other partner areas.
• Coordinate cross-functional teams including IT, clinical operations, finance, facilities, marketing, compliance, and external partners.
• Develop and maintain program plans, timelines, milestones, dependencies, and risk mitigation strategies.
• Facilitate decision-making by preparing clear analyses, options, and recommendations.
• Ambulatory clinic planning, development, and opening.
• Service line expansion initiatives across clinical and operational domains.
• Track progress, manage issues, and ensure delivery against scope, timeline, and budget.

Technical Execution & Architecture Alignment

• Partner with engineering, architecture, and security teams to ensure technical viability and alignment with enterprise standards.
• Translate business requirements into clear technical deliverables, sprint plans, and integration specifications.
• Oversee vendor coordination, SOWs, and solution delivery expectations.
• Ensure alignment between technical solutions and operational workflows.

Stakeholder Communication & Change Management

• Own communication plans, steering committee updates, executive summaries, and status reporting.
• Manage expectations and decision making across diverse stakeholder groups.
• Support change management activities including training, documentation, and user adoption planning.
• Identify opportunities to improve market share, competitive positioning, and consumer experience.

Risk, Issue, and Dependency Management

• Identify risks early, develop mitigation plans, and elevate critical blockers as needed.
• Coordinate dependencies across technology teams, external vendors, and business units.
• Ensure compliance with security, data governance, and regulatory requirements.

Operationalization & Post Launch Support

• Transition projects to operational teams with clear support models, SLAs, and process handoffs.
• Monitor adoption, performance trends, and continuous improvement opportunities.
• Support long-term optimization of implemented systems and clinical service lines expansions and clinics as appropriate.

Strategic & Executive Support

• Act as a strategic thought partner to the Chief Growth Officer on priority initiatives.
• Support development of executive-level materials, including PowerPoint presentations, briefing decks, and decision documents for the Executive Leadership Team, Board, and external audiences.
• Assist with synthesizing complex information into clear, concise narratives for senior leadership.

Provide ad hoc support on high-priority strategic projects as needed.

Qualifications Required Qualifications

• Bachelor's degree required; Master's degree (MBA, MHA, or similar) preferred.
• 7+ years of experience in program or project management, preferably in healthcare, consulting, technology, or growth-focused roles.
• Demonstrated experience managing both technical initiatives and operational or facilities-based projects.
• Exceptional organizational, communication, and stakeholder management skills.
• Advanced proficiency in PowerPoint and executive-level presentation development.
• Ability to operate effectively in ambiguity and manage multiple priorities simultaneously.
• Strong understanding of program management methodologies (Agile, Scrum, Waterfall, hybrid).
• Proven ability to lead cross functional teams and influence without direct authority.
• Excellent communication, executive level reporting, and stakeholder management skills.
• Strong analytical, problem solving, and prioritization abilities.

Preferred Qualifications

• Strong understanding of healthcare operations, ambulatory care, or service line development preferred.
• Demonstrated experience delivering programs such as:
  • CRM (Salesforce, Dynamics, HubSpot, etc.) implementations
  • Enterprise integrations or system modernization
  • Data and analytics platform deployments
• PMP, PgMP, or PMI ACP certification.
• Background working in high growth environments or leading transformation initiatives.
• Experience with vendor management, RFPs, SOWs, and third party solution delivery.

Benefits

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke-free campuses.