Janicki

Job Summary:
Janicki Industries is a company that specializes in advanced engineering and manufacturing solutions across various industries. They are seeking a Secure IT Help Desk Technician to provide IT support in secure environments, assisting employees with technical issues related to computing and communication.
Responsibilities:
• Identifies, researches, and resolves technical problems of varying complexity
• Installs and troubleshoots computer hardware and peripherals
• Assists with maintaining hardware labeling and inventory
• Responds promptly to requests for technical support
• Patiently communicates with employees across the company
• Documents, tracks, and monitors work using applicable systems and tools
• Travels to various Janicki locations to provide on-site assistance as needed
• May coordinate with other teams or departments to resolve user problems
• May train, coach, and assist less experienced team members
• Must work well under pressure, meeting and completing multiple deadlines
• Assists with preparing for annual inspections
• Must become familiar with National Institute of Standards and Technology manuals 800-171 and 800-53
• Must maintain a DoD 8570.01 Certification
• May be required to travel within the continental U.S.
• Must be at work on time and maintain good attendance. This is a condition of employment and is an essential function of the job
• Performs other duties as assigned
Qualifications:
Required:
• Due to our ITAR and EAR regulations, applicants must be a US Citizen or of Legal Permanent Resident Status as defined by 8 U.S.C. 1324b (a) (3)
• This position requires the ability to obtain a U.S. Secret Security Clearance (U.S. Citizenship Required). Janicki will assist with gaining this access once employed. Special Access Program or other Government Access Requirements are mandatory for this position and requires candidate agreed to enter a Continuous Evaluation program.
• Associate degree required; equivalent combination of education, experience, and industry certifications will be considered.
• Must have strong customer service skills and proficient oral and written communication skills in the English language.
• Must be proficient working with Windows OS, common applications like Microsoft Office, and PC hardware (A+ certification level).
• Must have a basic understanding of computer networking and security.
• Must be willing to participate in an after-hours, on-call rotation for responding to IT emergencies.
• Must be accommodating and flexible while maintaining priorities.
• Must be able to work well independently and under pressure.
• Must work well under pressure, meeting and completing multiple deadlines.
• Must maintain a DoD 8570.01 Certification.
• Must be at work on time and maintain good attendance. This is a condition of employment and is an essential function of the job.
Preferred:
• An active security clearance is preferred.
• Must obtain CompTIA’s Security+ certification within 6-months of hire.
Company:
Janicki is a privately-owned engineering and manufacturing company with locations in Washington and Utah. Founded in 1993, the company is headquartered in Sedro Woolley, USA, with a team of 1001-5000 employees. The company is currently Late Stage.