Jack Henry & Associates

General information
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JobID
17218
Position Level
Individual Contributor
Team
Implementation & Support
Working Time
Full-Time
Position Type
Regular
Travel Requirements
25%
Workplace Type
Hybrid
Preferred Location
Springfield, MO
Additional Locations
Allen, TX
Description & Requirements
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At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you.
Jack Henry & Associates' 4 sight - Check Imaging Solutions business unit under the Complementary Solutions brand has an opening for an advanced level Applications Analyst. If you have an item and image processing background, back office operations, or technology background in a Financial Institution, this position may be a great match for you! This role is a customer-facing position where you will be installing and supporting the 4 sight application for banks or item processing centers. You will train customers to create electronic X9 files, process electronic X9 files, and handle check image returns processing within the Check 21 application.
The environment you will work in is Microsoft Windows OS based (SQL, Windows Server, and Windows 10). Any prior experience with Microsoft SQL Server and/or SQL querying is highly preferred. The 4 sight Implementation team consists of 19 members including 14 Applications Analysts, three Implementation Coordinators, one Supervisor, and one Manager.
Jack Henry provides strong opportunity for career progression not only within 4 sight Implementations team but across the organization as well. The following are examples of where you could progress to: Other 4 sight teams / Project Management / Project Coordination / Other Imaging teams, etc.
This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in: Springfield, MO; Monett, MO; Allen, TX; Lenexa, KS; Louisville, KY; Charlotte, NC, Birmingham, AL.
All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.
What you'll be responsible for:

• Provides remote or on-site software installation services. Ensures software applications are installed and fully functional.
• Prior to the installation, analyzes the customers' existing products and consults with customer to map current system to the Jack Henry product.
• Consults with customers to define parameters within the software application.
• Trains the customer on use and feature functionality of the application.
• Communicates the customer's needs/expectations to appropriate personnel.
• Notifies appropriate personnel of any application issues.
• Interacts with Project Manager on various issues.
• May assist customers in validating accurate conversion of all data.
• May analyze transaction processing.
• Mentors and provides training to employees.
• May perform other job duties as assigned.

What you'll need to have:

• Must have a minimum of 4 years of experience working in a bank and/or credit union.
• Must have 2 years item processing experience.
• Must be able to travel up to 25% to customer locations to provide installation services. Travel may include traveling out on a weekend and you may work through a weekend, typically for 2 week engagements.
• Excellent written and verbal communication skills.

What would be nice for you to have:

• Bachelor's degree.
• SQL school and/or work experience.
• Microsoft Windows OS experience.
• Microsoft Office experience.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.
Why Jack Henry?
At Jack Henry, we live by the motto: "Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.
We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.
Culture of Commitment
Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.
Equal Employment Opportunity
At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.
No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.
Requests for full corporate job descriptions may be requested through the interview process at any time.