Jack's Coffee

Jack's Coffee is hiring a Shift Supervisor to help lead the day-to-day operations of our cafs. This is a hands-on leadership role for someone with proven supervisor experience, strong hospitality instincts, and the ability to keep a fast-paced caf running smoothly.

The Shift Supervisor is responsible for leading scheduled shifts, supporting baristas, maintaining service standards, protecting the guest experience, and making sure the caf is clean, stocked, organized, and ready for business. This person acts as the manager on duty during scheduled shifts and is trusted to make sound decisions on the floor.

Responsibilities:Lead Daily Shifts

Run each scheduled shift with urgency, professionalism, and attention to detail. Position the team effectively, manage breaks, keep service moving, and make sure guests receive a consistently great Jack's Coffee experience.

Act as Key Holder

Open and close the caf according to company standards. Maintain responsibility for keys, alarms, cash handling, security procedures, and overall caf readiness.

Manage Cash and Bank Deposits

Oversee cash handling during the shift, complete end-of-day cash procedures, verify register accuracy, and make bank deposits as assigned.

Support and Hold the Team Accountable

Coach team members in real time, reinforce drink standards and service expectations, and help maintain a positive and productive work environment. Deliver corrective actions when needed in partnership with caf leadership and operations.

Manage Inventory and Ordering

Conduct weekly inventory counts, monitor product levels, identify shortages, and place product orders according to caf needs and company guidelines. Help maintain proper pars, reduce waste, and keep the caf fully stocked for service.

Maintain Caf Standards

Protect standards across cleanliness, organization, food safety, product quality, merchandising, speed of service, and guest hospitality. Ensure checklists are completed and the caf is ready for each daypart.

Troubleshoot Facilities and Equipment Issues

Identify and troubleshoot basic facilities, equipment, and maintenance issues. Communicate problems clearly, escalate urgent issues, and follow up to make sure solutions are completed.

Deliver Great Coffee

Support the team in preparing excellent drinks, including properly dialed-in espresso and consistent milk steaming. Latte art can be taught, but it will be required as part of the role. Shift Supervisors are expected to learn, practice, and uphold Jack's Coffee drink standards.

Protect the Guest Experience

Set the tone for warm, fast, and consistent hospitality. Resolve guest issues professionally and make decisions that protect both the guest experience and the business.

Requirements:

Previous supervisor, shift lead, key holder, assistant manager, or caf leadership experience is required.

The ideal candidate is dependable, organized, confident on the floor, and comfortable leading a team in a busy hospitality environment.

Required qualifications include:

* Previous supervisory experience in caf, restaurant, retail, or hospitality
* Strong communication and problem-solving skills
* Ability to lead a team and hold standards during busy service
* Comfort with cash handling and bank deposits
* Experience with inventory counts and product ordering
* Willingness to learn and execute latte art
* Ability to dial in and maintain great espresso standards
* Strong sense of urgency and ownership
* Availability to work mornings, weekends, holidays, and peak business periods as needed
* A positive, team-first attitude

What Success Looks Like:

A successful Shift Supervisor at Jack's Coffee keeps the caf running smoothly, supports the team, protects standards, and takes ownership of the details. They are proactive, reliable, and trusted to run the business when senior leadership is not present.

This role is an important leadership position within the caf and a strong growth opportunity for someone looking to continue building a career in coffee, hospitality, and operations. As Jack's continues to evolve, we are focused on building a stronger culture of accountability, hospitality, quality, and teamwork. In this role, we will help you develop your leadership skills, strengthen your operational experience, and grow into someone who can confidently lead a team and help shape the next chapter of Jack's.