Valencia, CA · On-site
$55K - $83K/yr
... between ITT and assigned customers, managing order processing and supporting day-to-day business ... Support Sales and Marketing forecasting and sales analysis activities. * Mitigate customer ...
Valencia, CA · On-site
$55K - $83K/yr
... between ITT and assigned customers, managing order processing and supporting day-to-day business ... Support Sales and Marketing forecasting and sales analysis activities. * Mitigate customer ...
Do workers at ITT Inc. get paid breaks?
Does ITT Inc. pay people when they’re sick?
At ITT Inc., are sick days and vacation days separate paid time off?
Is the health insurance from ITT Inc. affordable enough for their workers?
Do people get paid time off at ITT Inc.?
Do workers at ITT Inc. worry about hours?
Do ITT Inc. workers get to choose the shifts they work?
How easy is it to get time off at ITT Inc.?
Do ITT Inc. managers change schedules at the last minute?
Do jobs at ITT Inc. spill into time workers aren’t paid for?
How easy is it to take sick days at ITT Inc.?
Do people at ITT Inc. feel treated with respect by their managers?
Do people at ITT Inc. get to take their breaks without interruption?
Is it stressful to work at ITT Inc.?
Do people at ITT Inc. enjoy their jobs?
Do people at ITT Inc. recommend working with their team?
Do people get enough training when they start at ITT Inc.?
Do people get support to advance at ITT Inc.?
Do people think ITT Inc.’s headquarters understands what’s happening where they work?
Do workers feel well informed about how ITT Inc. is doing?
$55K - $83K/yr
Other
Medical, Retirement, PTO
Posted 8 days ago
8.6
Based on 13 frontline employees who took The Breakroom Quiz
About ITT:
ITT Inc. (NYSE: ITT) is a diversified global leading manufacturer of highly engineered critical components and customized technology solutions serving the flow, aerospace and defense, transportation, industrial, and energy markets. Through operational execution, innovation, and disciplined capital deployment, including strategic acquisitions such as SPX FLOW, ITT partners with its customers to deliver enduring solutions to the key industries that underpin our modern way of life.
Headquartered in Stamford, Connecticut, ITT has a market cap of roughly $20 billion and employs more than 15,000 people across 40 countries and serves customers in approximately 125 countries. Following the acquisition of SPX FLOW, the company is expected to generate $5.4 billion in annual revenue.
Our businesses are organized in three distinct segments, each based around our core engineering DNA:
Flow Technologies: A global leader in, providing a broad portfolio of pumps, valves, mixing and agitation equipment, heat transfer, homogenizers, separation, water and wastewater treatment, and engineered process solutions.Our leading brands include the iconic Goulds Pumps (with more than 175 years of history), Anhydro, APV, Bornemann, Bran+Luebbe, C’treat, Engineered Valves, Gerstenberg Schröder, Habonim, Johnson Pump, Lightnin, Philadelphia, Plenty, PRO Cast, Rheinhütte, Seital Separation, Stelzer, Svanehøj, Tigerholm, Uutechnic, VIDAR, Waukesha Cherry-Burrell.
Motion Technologies: A global leader in brake pads (ICE and electrified brake pads) and shock absorbers (energy absorption solutions) for transportation applications. Our leading brands include Friction Technologies, KONI and Axtone.
Connect and Control Technologies: A leader in critical applications for the aerospace, defense and industrial markets, including harsh environment connectors and control components. Our leading brands include ITT Cannon, Enidine, Aerospace Controls and kSARIA.
Position Summary
The Customer Service Specialist serves as the primary liaison between ITT and assigned customers, managing order processing and supporting day-to-day business operations.
Essential Responsibilities
Purchase order entry and order acknowledgment. Coordinate and administer customer schedule change requests.
Maintain a high level of data integrity and adhere to department turnaround times.
Provide post sale order status, customer and application support through completion of contract. Communicate with customers daily via telephone, email and fax correspondence.
Administer customer requirements via customer web portals as needed.
Prepare and submit price quotes and negotiate price and delivery schedule for legacy products.
Support Sales and Marketing forecasting and sales analysis activities.
Mitigate customer complaints concerning billing disputes and services rendered.
Liaison between ITT CT finance and customer to provide research and support of credits and invoice re-bills.
Interface organizationally with all supportive departments as needed to support customer needs.
Build rapport and promote communication across internal supply chain and drive for issue resolution.
Promote department objectives and office lean principles.
Position Requirements
5 years of customer service experience in Aerospace.
Business or Technical School (AA/AS) or Equivalent desired
Experience in the aftermarket aerospace industry; FAA repair station knowledge is preferred.
Must possess excellent communication and inter-personal skills with the flexibility to do whatever it takes to care for our customers.
Must be proficient in Microsoft Office Suite (Word, Excel and PowerPoint) to prepare spreadsheets, graphs, presentations and reports.
Must possess ERP system knowledge, experience with AS400 or Oracle is a plus.
Candidate must be a well-organized, multi-tasking, self-starting individual
#LI-MC1
Equal Pay Act Statement
We aim to pay our ‘ITT’ers’ fairly and competitively in the locations that they live and work. Pay-for-performance is a principle that we believe in, and employees are rewarded based not only on ‘what’ they accomplish, but also on ‘how’ they reflect ITT’s values. ITT offers a competitive salary and robust total rewards package, such as health insurance, 401(k), short and long-term disability, paid time off, growth and developmental opportunities, and other incentive compensation programs. Specific benefits are dependent upon whether or not the position is part of a collective-bargaining agreement. The salary offered to a candidate is based several factors such as candidate experience and qualifications, location, as well as market and business considerations.
Equal Pay Act Range
Annual salary range is $55,800 to $83,000, plus benefits and incentives.
Connect With Us! (https://careersenus-itt-inc.icims.com/jobs/17371/customer-service-specialist-aftermarket/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834443231)
ITT Inc. is an Equal Opportunity employer, including disabled/veterans. Government security rules may restrict certain work to specific individuals based on government criteria.
California residents, click this link (https://www.itt.com/privacy/ccpa-disclosures)
ITT Inc. will provide reasonable accommodations for qualified applicants and candidates with disabilities, upon request. To request an accommodation, please send an email to contactITT@itt.com or call 914.641.2161.
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ID 2026-17371
Job Locations US-CA-Valencia
Category Sales
Position Type Employee
Telecommute No
Brand ITT Aerospace Controls LLC
Sourced by ZipRecruiter
Manufacturing
10,000+ Employees
White Plains, NY, US
1920
