Iron Systems

Job Summary:
Iron Systems, Inc is seeking a Desktop Engineer L1 to provide first and second level support for user problems related to hardware and software. The role involves installation, configuration, and administration of client hardware and software, along with user management and documentation responsibilities.
Responsibilities:
• As 1st and 2nd level support, first point of contact for user problems with hardware and software, including printer support (on site/remote/by phone).
• Support the installation, configuration, and administration of client hardware and software and operating systems.
• Provide support for activities that can be planned, such as network configuration, updates, and rollouts.
• Support users with the installation and configuration of smartphones.
• System documentation/FAQ and Knowledge Base.
• Registration of service requests.
• Documentation of inquiries and faults in a ticket system.
• User management.
• Patch management (MS operating systems, antivirus, etc.)
• Basic Microsoft server activities complete your profile.
Qualifications:
Required:
• 1st and 2nd level support experience
• First point of contact for user problems with hardware and software
• Printer support (on site/remote/by phone)
• Support the installation, configuration, and administration of client hardware and software and operating systems
• Provide support for planned activities such as network configuration, updates, and rollouts
• Support users with the installation and configuration of smartphones
• System documentation/FAQ and Knowledge Base
• Registration of service requests
• Documentation of inquiries and faults in a ticket system
• User management
• Patch management (MS operating systems, antivirus, etc.)
• Basic Microsoft server activities
• Skills include Zebra printer support, Windows support
Company:
IRON Systems is a leading provider of integrated information technology solutions and last-mile supply chain services to the global Data Center, Edge Computing, Telecom and IoT Infrastructure and adjacent industries. Founded in 1996, the company is headquartered in Fremont, USA, with a team of 1001-5000 employees. The company is currently Late Stage.