Interstate Moving | Relocation | Logistics

Job Summary:
Interstate Moving | Relocation | Logistics is seeking a PC Technical Support professional to ensure the smooth operation and maintenance of computer systems. The role involves providing technical assistance to end-users, diagnosing problems, and implementing solutions to enhance user productivity.
Responsibilities:
• Respond promptly to user inquiries and technical issues via phone, email, or in-person support.
• Diagnose and resolve hardware, software, and network problems on desktops, laptops, and peripheral devices.
• Install, configure, and upgrade computer systems and software applications according to organizational standards.
• Maintain accurate records of support requests, troubleshooting steps, and resolutions in the ticketing system.
• Collaborate with IT team members to escalate complex issues and contribute to continuous improvement of support processes.
• Provide guidance and training to users on system functionalities, security protocols, and best practices.
• Perform routine maintenance tasks such as system updates, backups, and virus scans to ensure system integrity.
Qualifications:
Required:
• High school diploma or equivalent; Associate degree or higher in Information Technology or related field preferred.
• Proven experience in PC technical support or a similar role.
• Strong understanding of Windows and macOS operating systems.
• Familiarity with common software applications such as Microsoft Office Suite.
• Basic knowledge of networking concepts including TCP/IP, DNS, and VPN.
• Excellent problem-solving and communication skills.
Preferred:
• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent.
• Experience supporting remote users and using remote desktop tools.
• Knowledge of Active Directory and group policy management.
• Familiarity with ticketing systems like ServiceNow or Jira.
• Experience with hardware repair and replacement.
Company:
Interstate Moving | Relocation | Logistics is a transportation company that offers global transportation services. Founded in 1943, the company is headquartered in Springfield, USA, with a team of 201-500 employees. The company is currently Growth Stage.