They are seeking a Senior Technical Support Engineer to lead customer support for technical users, focusing on debugging production applications and improving AI observability. Responsibilities : • ...
Informatica
60 jobs near Columbus, OH
They are seeking a Senior Technical Support Engineer to lead customer support for technical users, focusing on debugging production applications and improving AI observability. Responsibilities : • ...
Senior Technical Support Engineer
Seattle, WA · On-site +1
$130K - $195K/yr
About the role We're hiring a Senior Technical Support Engineer to lead our customer support experience for highly technical users, from AI engineers to infrastructure architects. You'll be on the ...
Senior Technical Support Engineer
Seattle, WA · On-site +1
$130K - $195K/yr
About the role We're hiring a Senior Technical Support Engineer to lead our customer support experience for highly technical users, from AI engineers to infrastructure architects. You'll be on the ...
Senior Technical Support Engineer
Charleston, WV · Remote
$89K - $120K/yr
A Vertica Senior Technical Support Engineer at Rocket Software delivers advanced Tier 3 Vertica support. They independently troubleshoot escalated issues, perform root-cause analysis, and serve as ...
Senior Technical Support Engineer
Charleston, WV · Remote
$89K - $120K/yr
A Vertica Senior Technical Support Engineer at Rocket Software delivers advanced Tier 3 Vertica support. They independently troubleshoot escalated issues, perform root-cause analysis, and serve as ...
Senior Technical Support Engineer
San Francisco, CA · On-site
$130K - $195K/yr
About the role We're hiring a Senior Technical Support Engineer to lead our customer support experience for highly technical users, from AI engineers to infrastructure architects. You'll be on the ...
Senior Technical Support Engineer
San Francisco, CA · On-site
$130K - $195K/yr
About the role We're hiring a Senior Technical Support Engineer to lead our customer support experience for highly technical users, from AI engineers to infrastructure architects. You'll be on the ...
Senior Technical Support Engineer
Austin, TX · On-site +1
$130K - $195K/yr
About the role We're hiring a Senior Technical Support Engineer to lead our customer support experience for highly technical users, from AI engineers to infrastructure architects. You'll be on the ...
Senior Technical Support Engineer
Austin, TX · On-site +1
$130K - $195K/yr
About the role We're hiring a Senior Technical Support Engineer to lead our customer support experience for highly technical users, from AI engineers to infrastructure architects. You'll be on the ...
About the Role Verkada is seeking a Senior Technical Support Engineer to join our elite team of ... Networking, Telecommunications, Systems Administration, Information Technology, Computer Science ...
About the Role Verkada is seeking a Senior Technical Support Engineer to join our elite team of ... Networking, Telecommunications, Systems Administration, Information Technology, Computer Science ...
Senior Technical Support Engineer
Chicago, IL · On-site +1
$90K - $110K/yr
THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution ... COMPENSATION INFORMATION: Compensation Range: $90,000-$110,000. The range represents total ...
Senior Technical Support Engineer
Chicago, IL · On-site +1
$90K - $110K/yr
THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution ... COMPENSATION INFORMATION: Compensation Range: $90,000-$110,000. The range represents total ...
Senior Technical Support Engineer
Chicago, IL · On-site +1
About the Job Join us as a Senior Technical Support Engineer and help drive the resilience, scale ... information regarding a particular role(s). Please include with your email the city you reside (or ...
Senior Technical Support Engineer
Chicago, IL · On-site +1
About the Job Join us as a Senior Technical Support Engineer and help drive the resilience, scale ... information regarding a particular role(s). Please include with your email the city you reside (or ...
Senior Technical Support Engineer Location: Exton, PA or Remote Position Summary Are you passionate ... information or any other protected characteristic. This commitment extends to all aspects of ...
Senior Technical Support Engineer Location: Exton, PA or Remote Position Summary Are you passionate ... information or any other protected characteristic. This commitment extends to all aspects of ...
... experience (Senior role) 2+ (Technical Support Engineer) Current Salesforce ... Please see our Candidate Privacy Statement for more information about how we use your personal data ...
... experience (Senior role) 2+ (Technical Support Engineer) Current Salesforce ... Please see our Candidate Privacy Statement for more information about how we use your personal data ...
... experience (Senior role) 2+ (Technical Support Engineer) Current Salesforce ... Please see our Candidate Privacy Statement for more information about how we use your personal data ...
... experience (Senior role) 2+ (Technical Support Engineer) Current Salesforce ... Please see our Candidate Privacy Statement for more information about how we use your personal data ...
... experience (Senior role) 2+ (Technical Support Engineer) Current Salesforce ... Please see our Candidate Privacy Statement for more information about how we use your personal data ...
... experience (Senior role) 2+ (Technical Support Engineer) Current Salesforce ... Please see our Candidate Privacy Statement for more information about how we use your personal data ...
... experience (Senior role) 2+ (Technical Support Engineer) Current Salesforce ... Please see our Candidate Privacy Statement for more information about how we use your personal data ...
... experience (Senior role) 2+ (Technical Support Engineer) Current Salesforce ... Please see our Candidate Privacy Statement for more information about how we use your personal data ...
Senior Technical Support Engineer
Annapolis, MD · On-site
$122K - $253K/yr
Nightwing is seeking an experienced Senior Technical Support Engineer , who will play a critical ... Experience supporting complex, enterprise-level IT systems and infrastructure. Please Note: This ...
Senior Technical Support Engineer
Annapolis, MD · On-site
$122K - $253K/yr
Nightwing is seeking an experienced Senior Technical Support Engineer , who will play a critical ... Experience supporting complex, enterprise-level IT systems and infrastructure. Please Note: This ...
As a Senior Technical Support Engineer, you will focus on in-depth problem analysis of the company ... information referenced in the case is accurate and up to date and contributing to maintaining the ...
As a Senior Technical Support Engineer, you will focus on in-depth problem analysis of the company ... information referenced in the case is accurate and up to date and contributing to maintaining the ...
The Technical Support Engineer is responsible for resolving challenging, potentially high impacting customer situations with a high level of tact and understanding. The Technical Support Engineer ...
The Technical Support Engineer is responsible for resolving challenging, potentially high impacting customer situations with a high level of tact and understanding. The Technical Support Engineer ...
If you are a technical Support Engineer professional with a passion for working in a fast moving ... Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent ...
If you are a technical Support Engineer professional with a passion for working in a fast moving ... Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent ...
Sr. Technical Support Engineer
San Francisco, CA · On-site +1
As a Partner / Technical Support Engineer, you'll work with a variety of Tier 1 clients across Pinterest products (Enterprise, Adtech, Shopping, Growth, etc.) to define and build scalable partner ...
Sr. Technical Support Engineer
San Francisco, CA · On-site +1
As a Partner / Technical Support Engineer, you'll work with a variety of Tier 1 clients across Pinterest products (Enterprise, Adtech, Shopping, Growth, etc.) to define and build scalable partner ...
As a Technical Support Specialist, you will be responsible for handling support requests, being the ... Please see our Candidate Privacy Statement for more information about how we use your personal data ...
As a Technical Support Specialist, you will be responsible for handling support requests, being the ... Please see our Candidate Privacy Statement for more information about how we use your personal data ...
Senior Technical Support Engineer
Orlando, FL · On-site +1
Bachelor's degree in Information Technology, Computer Science, or a related field * 5-8 years of ... facing technical support or similar roles * Experience working with ServiceNow platform and ...
Senior Technical Support Engineer
Orlando, FL · On-site +1
Bachelor's degree in Information Technology, Computer Science, or a related field * 5-8 years of ... facing technical support or similar roles * Experience working with ServiceNow platform and ...
Full-time
Re-posted 9 days ago
Job description
Job Summary:
LangChain is dedicated to making intelligent agents ubiquitous by providing tools for agent engineering. They are seeking a Senior Technical Support Engineer to lead customer support for technical users, focusing on debugging production applications and improving AI observability.
Responsibilities:
• Be the go-to escalation point for technical support inquiries—diagnosing issues across customer setup, LangChain products, and deployment issues.
• Work directly with engineering, operations, documentation, and product teams to resolve bugs, suggest patches, and advocate for customer needs.
• Partner with Deployed Engineering to support critical enterprise customers.
• Build and refine internal tooling, diagnostics, and runbooks for complex issue triage.
• Lead post-mortems for critical incidents and feed learnings back into product and documentation.
• Help refine KPIs for support health (MTTR, CSAT, bug recurrence) and drive continuous improvement.
• Improve documentation and knowledge articles to improve 1-to-many resources and provide proactive support.
• Mentor and coach other support engineers.
Qualifications:
Required:
• 6+ years in technical support, solutions engineering, or SRE roles in deeply technical B2B environments (e.g., observability, infrastructure, data platforms)
• Expert troubleshooting skills across APIs, SDKs, distributed systems, and cloud-native stacks
• Programming experience with Python
• Hands-on knowledge of Kubernetes and Docker
• Comfort working with logs, traces, metrics in Datadog, and 3rd-party integrations (e.g., OpenTelemetry, LLM providers)
• Experience supporting enterprise customers and collaborating with engineering on complex escalations
• A bias for clarity and continuous improvement: you write succinct, helpful, and accurate responses and build a foundation for case deflection
• High ownership — want to do what’s best for the customer and the company and are relentlessly results oriented
Preferred:
• Bonus if you have TypeScript experience
Company:
LangChain is a platform that provides open-source frameworks and tools for engineering and deploying language model agents. Founded in 2022, the company is headquartered in San Francisco, USA, with a team of 51-200 employees. The company is currently Growth Stage.
LangChain is dedicated to making intelligent agents ubiquitous by providing tools for agent engineering. They are seeking a Senior Technical Support Engineer to lead customer support for technical users, focusing on debugging production applications and improving AI observability.
Responsibilities:
• Be the go-to escalation point for technical support inquiries—diagnosing issues across customer setup, LangChain products, and deployment issues.
• Work directly with engineering, operations, documentation, and product teams to resolve bugs, suggest patches, and advocate for customer needs.
• Partner with Deployed Engineering to support critical enterprise customers.
• Build and refine internal tooling, diagnostics, and runbooks for complex issue triage.
• Lead post-mortems for critical incidents and feed learnings back into product and documentation.
• Help refine KPIs for support health (MTTR, CSAT, bug recurrence) and drive continuous improvement.
• Improve documentation and knowledge articles to improve 1-to-many resources and provide proactive support.
• Mentor and coach other support engineers.
Qualifications:
Required:
• 6+ years in technical support, solutions engineering, or SRE roles in deeply technical B2B environments (e.g., observability, infrastructure, data platforms)
• Expert troubleshooting skills across APIs, SDKs, distributed systems, and cloud-native stacks
• Programming experience with Python
• Hands-on knowledge of Kubernetes and Docker
• Comfort working with logs, traces, metrics in Datadog, and 3rd-party integrations (e.g., OpenTelemetry, LLM providers)
• Experience supporting enterprise customers and collaborating with engineering on complex escalations
• A bias for clarity and continuous improvement: you write succinct, helpful, and accurate responses and build a foundation for case deflection
• High ownership — want to do what’s best for the customer and the company and are relentlessly results oriented
Preferred:
• Bonus if you have TypeScript experience
Company:
LangChain is a platform that provides open-source frameworks and tools for engineering and deploying language model agents. Founded in 2022, the company is headquartered in San Francisco, USA, with a team of 51-200 employees. The company is currently Growth Stage.