Infinium Group

**Job Title:** Receptionist / Customer Service Representative
**Location:** Temecula, CA (On-site)
**Schedule:** Full-time, Monday–Friday 8A to 5P
**Compensation:** $20.00 – $24.00 per hour, DOE

## Position Summary
Our client a manufacturing company in Temecula, CA seeking a professional Receptionist / Customer Service Representative to be the first point of contact for visitors and callers. This role supports front desk operations, customer service, and order-related coordination with internal departments in a fast-paced production environment.

## Essential Functions

- Warmly greet and assist visitors in person and by phone, directing inquiries to the appropriate personnel.
- Answer, screen, and forward incoming calls using a multi-line phone system.
- Provide accurate and helpful information to visitors and customers via phone, email, and in person.
- Collaborate with cross-functional teams (QC/Accounting, Manufacturing, Shipping, and others) to:
- Gather order status information
- Process orders and Return Merchandise Authorizations (RMAs)
- Communicate order status, availability, and pricing to customers
- Maintain and update customer information in the database and generate monthly complaint reports.
- Maintain associate and department directories to facilitate efficient visitor and caller guidance.
- Ensure the reception area is tidy, organized, and stocked with necessary materials.
- Receive, sort, and distribute daily mail and deliveries.
- Uphold office security protocols, including monitoring the visitor logbook and issuing visitor badges.
- Monitor office supplies and submit requests for replenishment as needed.
- Update calendars and schedule meetings upon request.
- Perform general clerical duties such as filing, photocopying, scanning, transcribing, and faxing.
- Utilize appropriate internal systems and resources to provide accurate and comprehensive information.
- Identify and assess customer needs to ensure satisfactory resolutions and a positive customer experience.
- Correspond with customers via email and respond professionally to online reviews.
- Coordinate with QC/Accounting, Manufacturing, and Shipping departments to resolve issues and ensure timely order fulfillment.
- Contribute to team efforts by assisting with related tasks and special projects as required.

## Required Education and Experience

- High school diploma or equivalent.
- Intermediate proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) and internet applications.
- Minimum typing speed of 40 words per minute.
- Effective verbal and written communication skills in English.
- Experience handling a multi-line phone system.
- Demonstrated skills in verbal communication, active listening, professionalism, customer focus, organization, and issue resolution.
- Ability to work effectively and remain composed under pressure.
- Comfortable working in a fast-paced manufacturing environment with frequent interruptions.

## Preferred Qualifications

- Minimum of 2 years of experience in a Receptionist, Customer Service, or related administrative role.
- Experience in a manufacturing or distribution environment preferred.
- Knowledge of supply management, order processing, or basic logistics is a plus.
- Bilingual (English/Spanish) preferred but not required.