Ignite Hope

We are seeking a dependable and compassionate Administrative Assistant to support our Trauma Recovery Center (TRC), a trauma-informed program serving individuals impacted by violent crime. This role is often the first point of contact for clients and plays a key part in keeping services organized, accessible, and running smoothly.

The ideal candidate is detail-oriented, professional, and comfortable balancing front-desk responsibilities with scheduling and data tracking.

Key Responsibilities

• Answer incoming phone calls and respond to inquiries in a professional and trauma-informed manner
• Schedule, confirm, and manage client appointments for therapy, case management, and peer support services
• Greet clients and visitors and help maintain a welcoming, confidential environment
• Maintain accurate client records and administrative files in compliance with HIPAA
• Enter and track service data, outcomes, and program activity in electronic systems
• Assist with compiling reports for program monitoring and funder requirements
• Support general office operations, including filing, scanning, copying, and correspondence
• Communicate effectively with clinical and program staff regarding scheduling and administrative needs

Qualifications

• High school diploma or GED required (associate degree preferred)
• 1–2 years of administrative, front-desk, or office support experience
• Strong organizational skills and attention to detail
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to handle sensitive information with discretion and professionalism
• Comfort working with individuals who have experienced trauma

Preferred Qualifications

• Experience in a behavioral health, healthcare, or social services setting
• Familiarity with electronic health records or data tracking systems
• Bilingual candidates strongly encouraged to apply

What We Offer

• Meaningful work supporting trauma survivors
• Collaborative, mission-driven team environment
• Training in trauma-informed practices
• Competitive pay and benefits