I Heart Mac and Cheese

Title: IHMAC Team Member

Division/Team: I Heart Mac & Cheese Sacramento

Reports To: Shift Lead

Overview: I Heart Mac & Cheese is a fast-casual concept restaurant focused on great quality food and guest satisfaction. In this fast pace atmosphere; teamwork is essential in production and over-all operations of the restaurant. This award-winning concept provides guests with enhanced comfort food favorites in a family-oriented atmosphere.

Objective/Purpose: An IHMAC employee will provide each guest with excellent customer service and an attention to detail. A strong knowledge of the menu will be essential in day to day functions of the restaurant. The ability to walk the guest throughout the ordering process and the ability to upsell add on items will be a primary focus. Each employee will be able to perform all positions of the restaurant including, but not limited to, cashier, expo, line building, dishwasher, and preparation of food items.

• As an IHMAC employee there are a variety of positions and it will be at the responsibility of the employee to perform each role assigned.

• Attention to detail and cleanliness of the restaurant will be essential in daily operation.

• Engage with customers to go above beyond to ensure each guest leaves happy and excited to return.

Principal Role and Responsibilities:

IHMAC employee will follow each responsibility in correlation with the role assigned.

• Enthusiastic and friendly customer service delivered to all guests.

• Menu knowledge of all signature items.

• Ensuring all orders are correct before being delivered to guests.

• Handling all payment transactions and ensure orders are rang currently into the point of sale system.

• Preparation of all food items needed for the line.

• Washing dishes and wiping tables