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Holiday Inn Express & Suites Madison Central

5 jobs near Columbus, OH

Hotel Front Desk Customer Service Agent - Hiring Immediately

Holiday Inn Express & Suites Madison Central

Madison, WI • On-site

$17 - $19/hr

Full-time, Part-time

Medical, Dental, Vision, PTO

Posted 26 days ago

Job description

Hotel Front Desk Customer Service Agent

$17-19/hr Health Insurance + Bonuses

Hotel Front Desk Agent 
Pay: $17 to $18/hour + Health Insurance + Benefits
Part-time and Full-time positions available (Weekends & Weekdays)
Position Summary:
 
The Front Desk Associate is responsible for delivering outstanding guest service by handling front desk operations including answering and transferring calls, guest check-in and check-out, taking reservations, and addressing guest needs. This role supports both customer service and sales functions related to guest registration, reservations, and payment processing. The goal is to ensure each guest enjoys a safe, welcoming, and exceptional stay through friendly, efficient, and attentive service in alignment with the hotel’s brand standards. 
Position Overview:
Holiday Inn Express & Suites Madison Central, an award-winning hotel, is seeking a motivated professional Front Desk Attendant to join our team. We offer the opportunity to build a rewarding long term career in hospitality.
Benefits: 
  • Bonuses 
  • Flexible schedule 
  • Dental insurance 
  • Health insurance 
  • Vision insurance 
  • Short term disability 
  • Paid vacation 
  • Long Term Disability
  • Critical Illness
  • Hospital Indemnity
  • Accident Insurance
  • Life Insurance 

 Essential Duties and Responsibilities: 
  •  Provide outstanding customer service to ensure a comfortable and accommodating experience for all guests, supporting team and brand performance objectives. 
  • Communicate effectively with management Collaborate with housekeeping and maintenance departments to ensure room readiness and address any guest needs. 
  • Complete maintenance work order requests and promptly relay to supervisors. 
  • Maintain accurate and timely communication across shifts through both verbal and written communication in logbook. 
  • Provide information about hotel services, facilities, and local attractions. 
  • Greet and welcome guests, assign rooms, and issue room keys with professionalism and accuracy. 
  • Receive and deliver messages promptly and accurately. 
  • Present guest folios and process payments for departing guests. 
  • Respond promptly to guest issues and resolve complaints using sound judgment and empowered decision-making. 
  • Facilitate services such as guest mail, faxes, and photocopying, ensuring accurate billing and timely delivery. 
  • Promote and administer guest loyalty rewards program. 
  • Maintain a clean and organized front desk, suite shop and lobby area, including restocking supplies and maintaining overall presentation. 
  • Assist with meeting room bookings, setup, breakdown, and posting of related charges. 
  • Deliver requested amenities (e.g., rollaway beds, cribs, linens) to guest rooms in a timely and courteous manner. 
  • Balance cash drawers, prepare deposits with witness verification, and complete end-of-shift procedures. 
  • Demonstrate proactive guest engagement and maintain a highly visible presence in public areas. 
  • Ensure proper key control procedures are followed. 
  • Train and support onboarding of new associates as directed by management. 
  • Fully embrace and demonstrate the hotel's service culture and brand values. 
  • Complete all shift-specific checklist tasks. 
  • Perform additional duties as assigned by leadership. 
 Qualifications: 
  • High school diploma or equivalent; hospitality certification or degree preferred. 
  • Proven experience in a front desk role, preferably in the hospitality industry. 
  • Excellent communication and interpersonal skills. 
  • Proficiency in computer systems, including reservation software. 
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously. 
  • Strong organizational skills and attention to detail. 
  • Flexibility to work in shifts, including weekends and holidays 

Our Commitment:
At Holiday Inn Express & Suites Madison Central, we are committed to offering a supportive and inclusive workplace. We take an active role in the daily operations of all our properties, ensuring high levels of service and customer satisfaction. We offer continuous training and development opportunities to help our employees grow their careers in hospitality. Join us at Holiday Inn Express & Suites Madison Central and be a part of a team that values professionalism, customer satisfaction, and continuous improvement in the dynamic field of hospitality. 

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