Holbrook Life Management Decatur

Description

PURPOSE/SUMMARY

The Spa at Holbrook Esthetician performs various facial and waxing techniques and spa treatments for high-end clients, maintaining pristine treatment rooms and handling client consultations and aftercare recommendations. Key responsibilities include performing a range of skin care and facial services, assessing client needs, adhering to spa protocols and sanitation standards, recommending skin care products, maintaining their client retention rates, and ensuring a comfortable, luxurious client experience. They also manage administrative tasks such as updating client profiles and maintaining inventory. Represents the know-how, attention to detail and elegance of The Spa at Holbrook. Deliver a luxurious, five-star client experience that embodies Holbrook's values of Luxury, Hospitality, and Wonder. 

RESPONSIBILITIES

• Luxury Service Standards
• Provide a warm welcome using each client's name.
• Anticipate comfort needs and adjust environment accordingly.
• Conclude each treatment and service with a personalized farewell and skincare recommendation card, and invitation for the future service. 
• Health, Safety, and Sanitation
• Adheres to OSHA, ADA, and Georgia State Board of Cosmetology standards. 
• Complies with all product safety and device usage requirements under FDA and state law. 
• Ensures all sanitation and disinfection procedures promote client confidence and visible cleanliness. 
• Maintains a tranquil environment where safety and relaxation coexist. 
• Client Consultation
• Conduct thorough client consultations to understand individual skin health histories, preferences, and any specific concerns or conditions.
• Tailor facial treatments based on the client's needs and preferences.
• Facials, waxing and other skin care treatments
• Perform all menu offerings of skin care and facial techniques, inclusive of Hydrafacial therapies
• Administer specialized esthetic treatments, including waxing and lash tinting.
• Technical Proficiency
• Demonstrate technical proficiency in various skin care modalities, staying updated on industry trends and innovations.
• Utilize knowledge of skin, skin physiology, anatomy, and chemistry to address specific client concerns.
• Maintaining Treatment Rooms
• Ensure treatment rooms are clean, well-stocked, and prepared for each client.
• Create a tranquil and comfortable environment conducive to relaxation.
• Product Knowledge
• Stay informed about skin care trends, ingredients, and products.
• Educate clients on the benefits of different products and recommend home care routines to continue the work on their results at home.
• Client Partnership and Education
• Partners with clients to develop personalized skincare and wellness plans emphasizing education and consistency. 
• Provide clients with information on post-treatment care, including hydration, skin care regimens, hydration, and sun prevention practices.
• Offer advice on lifestyle changes that may enhance the benefits of spa treatments.
• Maintain 50% - 70% first time client retention and 75% - 85% returning client retention.
• Make recommendations on Club and Spa Memberships
• Health and safety Compliance
• Adhere to strict health and safety protocols, including cleanliness, sanitation, and proper use of equipment.
• Maintain a hygienic and safe environment for both clients and staff.
• Client Education and Recommending Add-ons and Upgrades
• Make recommendations of additional spa services or retail products based on the client's needs and preferences.
• Contribute to the achievement of sales targets through effective communication and product knowledge.
• Continuing Education
• Pursue continuing education opportunities to enhance skills and stay informed about new esthetic techniques and skin care therapies.
• Attend workshops, training sessions, and industry conferences.
• Participates in professional and sensory-awareness training aligned with Holbrook's Five-Star Service Standards. 
• Client relationship management
• Build and maintain positive relationships with clients, fostering a sense of trust and comfort.
• Solicit and respond to client feedback to ensure continuous improvement.
• Maintain 75% - 85% rebooking rates. 
• Achieve Client Retention Rates of 50% - 75%
• Team Collaboration
• Collaborate with other spa team members, including massage therapists, salon professionals, nail technicians, wellness consultants, and concierge staff, to provide a cohesive and integrated spa experience.
• Attendance and arrivals are timely to ensure client and treatment area preparation are on point.
• If needing time off your schedule, you must acquire another team member to cover your schedule.
• Cultural Sensitivity
• Demonstrate cultural sensitivity and adapt skin care protocols and techniques to meet the diverse needs of our clients.
• Performs other related duties or assignments as required to support client experience, operational needs, or the success of The Spa at Holbrook. 

Requirements

SKILLS AND COMPETENCIES

• At least 21 years of age
• Valid Driver's License
• Active State of Georgia Esthetic License, dual licensing preferred
• Three (3) years' experience working as an esthetician in a luxury establishment or with a luxury brand
• Excellent knowledge of luxury service standards
• Mastery of facial, waxing and advanced treatment techniques
• Team player
• Attention to detail
• Confident communicator
• Empathy
• Elite customer service provider
• Skin care regimen expert

PHYSICAL DEMANDS AND QUALIFICATIONS

•  Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing.
•  Have frequent need to perform standing and walking activities related to inspecting environment.
•  Constant need to perform the following physical activities: grasping, turning, finger dexterity.
•  Frequently needs to stand for long periods of time.
•  Lifting/carrying up to 10 lbs. frequently and 25 lbs. occasionally.
•  Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms' reach.
•  Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment.