Hills Vision Studio

Job Overview
We are seeking an experienced Administrative Assistant to join our team. The ideal candidate must have a strong background in delivering exceptional patient care and managing administrative tasks with efficiency. They should be organized, detail-oriented, and well-versed with both retail and medical environments.

Work Schedule: Tuesdays (10AM-7PM), Wednesdays (10AM-7PM), Thursdays (10AM-5PM), Fridays (10AM-5PM), Saturdays (9AM-2PM)

Responsibilities

• Overseeing office operations and ensure efficiency
• Managing phone systems and handle incoming calls
• Coordinating vendor relationships and manage office supplies/inventory
• Maintaining organized files and patient records
• Reviewing eligibility and insurance benefits to patients
• Verifying patient insurance information
• Handling calendar management for appointment scheduling
• Effectively assisting patients/clients with selecting eyewear that meets their needs while guiding them on proper usage and care
• Ensuring complete compliance with health regulations/standards related to patient care
• Accurately ordering contact lenses for patients and verifying prescriptions prior to dispensing
• Informing patients of their financial responsibilities prior to their appointments
• Reviewing pricing for eyeglasses, sunglasses, and contact lenses with respective rebates
• Assist the optometrist with additional tasks and support clinical operations
• Handling billing, coding and insurance claims, ensuring accurate and timely processing
• Implementing and managing office policies and procedures to ensure compliance with healthcare regulations and standards
• Fostering a positive work environment

Qualifications

• 2-5+ years of experience as an office manager, front desk receptionist or similar role
• Strong training development skills
• Supervisory experience preferred
• Knowledge of computerized medical office software and proficiency in calendar/schedule management
• Strong organizational skills with the ability to multitask effectively
• Experience in a customer service role, preferably in a health care or retail setting
• Familiarity with optical terminology and products
• Ability to work well in a team environment and collaborate with colleagues
• Friendly and professional demeanor with a customer service mindset
• Ability to handle sensitive information with confidentiality
• Communicate efficiently at all levels (both written and verbal)
• Proficient in medical billing and acquiring insurance information
• Assist the optometrist with additional tasks and support clinical operations
• Managing phone systems and handle incoming calls
• Handling calendar management for appointment scheduling

We are a patient oriented optometric practice based on providing quality eye care and optical services to every patient