Help Scout Help Desk Software
Help Scout Help Desk Software

60 Help Scout Jobs Hiring Near You

Help Desk

Austin, TX · On-site

$19.75 - $26.75/hr

The contractor will be work in the Agency's Help Desk and receive calls for assistance relating to the utilization of computer equipment and software. * The contractor's responsibilities will be to ...

As a help desk specialist, you will be required to respond to queries in person and over the phone, assess and diagnose computer hardware and software problems, and implement effective solutions. You ...

Help Desk Support II

Stockton, CA · On-site

$21 - $28.50/hr

Experience with ManageEngine, Service Desk tools, or other similar help desk software. * UNIX experience is desired. Crestwood Offers Comprehensive Benefits Packages to Full-Time Employees Including:

Help Desk Technician

Wichita, KS

$18 - $24.25/hr

Working knowledge of help desk software, VPNs, and remote control. Must be able to work independently, including working alone in an office setting while resolving customer issues efficiently. Strong ...

Help Desk Technician

Wichita, KS · On-site

$18 - $24.25/hr

Working knowledge of help desk software, VPNs, and remote control. Must be able to work independently, including working alone in an office setting while resolving customer issues efficiently. Strong ...

Help Desk Analyst

Columbus, OH

$19.25 - $26.25/hr

Ability to: (21) transport items up to 50 lbs; (22) operate help desk software (e.g., Service Now, Salesforce, & Remedy, Cisco Finesse, Jabber (for call center), IRIS, Powershell, Genesis, UEM ...

Ability to: (21) transport items up to 50 lbs; (22) operate help desk software (e.g., Service Now, Salesforce, & Remedy, Cisco Finesse, Jabber (for call center), IRIS, Powershell, Genesis, UEM ...

Help Desk Analyst

Phoenix, AZ · On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer ... Diagnose and troubleshoot hardware and software issues primarily in a Windows environment * Receive ...

Help Desk Analyst

Phoenix, AZ · On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer ... Diagnose and troubleshoot hardware and software issues primarily in a Windows environment * Receive ...

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer ... Diagnose and troubleshoot hardware and software issues primarily in a Windows environment * Receive ...

Help Desk Analyst

Phoenix, AZ · On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer ... Diagnose and troubleshoot hardware and software issues primarily in a Windows environment * Receive ...

Help Desk Analyst

Princeton, NJ · On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer ... Diagnose and troubleshoot hardware and software issues primarily in a Windows environment * Receive ...

Help Desk Associate

Addison, TX · On-site

$18 - $24.25/hr

Document, track, prioritize, manage, and work customer requests using help desk software * Communicate regularly and in a consistently positive manner with customers to keep them informed of their ...

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Help Desk Specialist

Full-time

Posted 10 days ago


Job description

Job Description

One of our clients located in Hialeah, FL is searching for a Help Desk Specialist. The Help Desk Specialist will be responsible for providing technical assistance and support related to personal workstations (desktops and laptops) and the productivity software installed. Responds to queries, runs diagnostic
programs, isolates problem, and determines and implements solution.

PRIMARY RESPONSIBILITIES

  • Provide technical assistance and support for incoming phone calls and help desk e-mails, assuring appropriate and timely response to these requests.

  • Ensures a positive end-to-end user experience and provides a single point-of-contact for end user.

  • Provide technical support for all Central Office Staff either in person or over the phone.

  • Use Help Desk software to log, monitor and close end user support tickets.

  • Becomes proficient with Help Desk software and tools to perform daily duties.

  • Participate in onboarding process.

  • Walk users through problem-solving process.

  • Install, modify, and repair computer hardware and software.

  • Clean up computers.

  • Run diagnostic programs to resolve problems.

  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN)

  • Install computer peripherals for users.

  • Follow up with users to ensure issue has been resolved.

Qualifications
  • Minimum Associate degree or related field

  • Must have these certifications: A+, N+, CCNA

  • Experience working with the Microsoft Windows PC platform and network experience

  • Written/Verbal communication proficiency in the English language

Additional Information

All your information will be kept confidential according to EEO guidelines.