Hearthstone Kitchen &Cellar

JOB REQUIREMENTS

To include but not limited to

• Greeting guests in a positive, friendly manner and making them feel welcome.
• Anticipating the guests’ needs and responding appropriately with a sense of urgency.
• Maintaining a level of professionalism, that will make guests want to return.
• Bidding farewell to guests, using guest’s name when known, and encourage them to return.
• Control the flow of guests coming into the restaurant, bar and lounge under pressure.
• Overseeing daily restaurant reservations, pre-assigning seating where necessary.
• Answering telephone and directing calls where necessary.
• Communicating with staff regarding VIPs, special orders, cake orders, special requests, large parties, etc – responsible for conveying all such information to management.
• Effectively communicating with management and service staff in order to fulfill and address any issues or needs requested by guests and or other employees.
• Participate in weekly marketing requirements
• Adhere to weekly table and guest list requirements
• Assist in developing restaurant database through networking and completing data cards.
• Encourage guests to make weekly table reservations
• Build and establish a personal clienteles.
• Performing all opening and closing duties, based upon shift assignment.
• Cleaning menu covers, replacing inserts and general tidiness of podium area where necessary.
• Shutting down podium, forwarding phones to voice-loop and stacking menus at end of shift.
• Following all procedures and policies set forth by the company, division, department and all health and safety regulations set by County health department.
• Other duties as assigned

QUALIFICATIONS: (Include equipment knowledge/use)

• 1 year experience as a hostess in a similar, high-volume restaurant environment or 6 months experience in a fine dining establishment required.
• 1 Year experience in marketing nightclubs, restaurants and/or related experience in a Retail or marketing internship or related university marketing course preferred.
• Experience with social media platforms such as Facebook, Twitter, etc. and active participant in social media
• Good communication skills; multilingual is a plus.
• Must be able to speak and to read in English proficiently.
• Ability to program and operate a multi-line telephone
• Basic computer skills and experience with POS systems and cash handling skills
• Ability to work as part of a team in a high stress & high-volume environment.
• Ability to follow directions well, make quick decisions, and keep organized while under pressure.
• Positive attitude, self motivated, energetic and is a willing learner.
• Ability to perform a variety of duties with extreme care, concern and detail.
• Professionally groomed in a manner consistent with department grooming standards.
• Physically able to walk without assistance and stand on various surfaces for an extended period of time.