Hatch Staffing Services

Job Description
POSITION PURPOSE:
This position is responsible for delivering excellent and effective customer service by maintaining strong product knowledge. The Customer Service Representative (CSR) is accountable for creating, communicating, and documenting new orders within the sales function.
ESSENTIAL FUNCTIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Serve customers by identifying needs, answering inquiries, and resolving issues
• Communicate with customers via phone, email, and/or online chat to provide support and product/service information
• Accurately process customer transactions through various channels (portal, phone, email, etc.)
• Drive customer satisfaction and contribute to overall positive customer experience
• Understand and clearly communicate product features, benefits, and compatibility
• Provide accurate information on product availability and shipping status
• Manage incoming customer calls promptly and ensure appropriate follow-up
• Enter and manage customer orders in a timely manner to support on-time delivery
• Ensure order accuracy through thorough data entry review
• Utilize internal systems and tools (e.G., CRM, ERP systems)
• Support special projects and additional tasks as needed

This is not a comprehensive list of duties. Additional responsibilities may be assigned based on business needs.
EDUCATION AND/OR EXPERIENCE:

• High school diploma or equivalent preferred
• 2-3 years of relevant experience preferred

LANGUAGE SKILLS:

• Ability to read, write, and communicate effectively in English

MATHEMATICAL SKILLS:

• Ability to perform basic mathematical calculations

REASONING ABILITY:

• Strong problem-solving skills

ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES:

• Basic computer proficiency
• Strong customer service orientation
• Experience with Microsoft Office
• Professional communication skills (phone and email)
• Strong organizational skills

PHYSICAL DEMANDS:
The physical demands described here are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
Meet Your Recruiter
Nick Schubert
Account Manager
After years as a touring musician, I felt the call to something new. In 2022, I made the leap into staffing and haven't looked back since. What started as a career shift quickly became a passion, as I discovered my love for connecting with people from all walks of life. Building genuine relationships and helping candidates find roles where they can truly thrive is what drives me every day. For me, it's about more than just filling positions - it's about creating lasting connections that support both people and businesses alike.
When I'm not matching talent with opportunity, you'll find me spending time with my wife, son, and our two dogs, Lenny and Roland. In my free time, I love heading out on camping trips, strumming my guitar, or getting lost in a classic Ken Burns documentary on PBS.

• 414-231-9285
• nicholas@hatchstaff.com
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