Harrah's Northern California

Job Summary:

The Security Manager is responsible for the overall leadership, strategy, and daily operations of the Gaming Security department, ensuring the safety, security, and well-being of guests, team members, and company assets.

This role leads through a balanced approach of operational oversight, team development, and culture-building, ensuring consistent delivery of safety and service standards across the property. The Security Manager partners closely with leaders across departments and external agencies to maintain compliance, mitigate risk, and create a secure, service-focused environment.

A key responsibility of this role is to develop leaders, reinforce expectations, and embed Harrah’s Northern California values into daily operations, ensuring every interaction reflects our commitment to exceptional guest service and safety.

Qualifications:

• High school diploma or equivalent required, college degree preferred
• Minimum of five (5) years of Security, Law Enforcement, or Investigations experience required
• Minimum of two (2) years of leadership or management experience
• Knowledge of California Gaming regulations and applicable laws preferred
• Valid California Driver’s License with:
  • No suspensions
  • No DUI convictions
  • No more than two moving violations within the past three years
• Strong understanding of risk management, safety practices, and incident investigation
• Demonstrated leadership skills, including coaching, development, and performance management
• Ability to build effective relationships with internal teams and external partners (law enforcement, regulatory agencies)
• Strong communication, organizational, and problem-solving skills
• Ability to think strategically while maintaining operational effectiveness
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) preferred

Commitment to Our Values

As a senior leader, the Security Manager is responsible for embedding, teaching, and sustaining Harrah’s Northern California service culture across the department:

Blaze the Trail

• Drive continuous improvement in safety, service, and operational effectiveness
• Encourage innovation and proactive problem-solving at all levels of the team
• Establish a culture of accountability and ownership through clear expectations and follow-through

All-In on Service

• Ensure the Security team consistently delivers safe, professional, and guest-focused service
• Reinforce the importance of presence, responsiveness, and care in every interaction
• Hold leaders accountable for creating positive and memorable guest experiences

Together We Win

• Foster strong collaboration across departments to support a unified guest experience
• Build teamwork and alignment across all shifts and leadership levels
• Promote an inclusive, respectful, and high-trust work environment

Everyone Greets Everyone (EGE) Expectation

All team members are expected to uphold our commitment to a warm, welcoming, and service-focused environment by following the Everyone Greets Everyone (EGE) standard. This standard reflects our dedication to hospitality, teamwork, and creating a positive experience for all guests and team members.

Under the EGE policy, team members will:

• Acknowledge every guest and fellow team member within 10 feet with a welcoming gesture such as a smile or nod.
• Offer a friendly verbal greeting when within 5 feet.
• Remain attentive and aware of their surroundings by keeping their head up and actively looking for opportunities to engage (“head on a swivel”).
• Proactively seek opportunities to greet, assist, and positively interact with guests and team members throughout their shift.
• Always demonstrate professionalism, understanding that when on the casino floor or in guest‑facing areas, they are “on stage” and representing the organization.

This expectation applies to all departments and roles, front of house and back of house alike, as part of our shared responsibility to deliver an exceptional, consistent, and extraordinary experience for everyone who enters our property.

Essential Job Functions:

• Provide overall leadership and direction for the Security department, ensuring alignment with company standards and objectives
• Oversee day-to-day security operations, ensuring consistent coverage, readiness, and response capability
• Lead, coach, and develop Supervisors, Dual Rate leaders, and Guest Safety Officers to build a high-performing team
• Establish clear expectations and maintain accountability for safety, service, and performance standards
• Oversee incident response, investigations, and documentation to ensure accuracy, compliance, and timely resolution
• Partner with internal departments to ensure coordinated support of property operations and guest experience
• Maintain strong relationships with external agencies, including local law enforcement and regulatory bodies
• Develop, implement, and maintain policies, procedures, and safety programs
• Oversee risk management processes, including guest incidents, employee accidents, and general liability coordination
• Prepare, manage, and monitor departmental budgets, forecasts, and operational reports
• Lead recruitment, hiring, performance management, and disciplinary processes for the department
• Support training initiatives by ensuring leaders are equipped to onboard, coach, and develop team members
• Promote consistent communication through meetings, BUZZ sessions, and leadership engagement

Physical, Mental & Environmental Demands:

• Ability to stand, walk, or sit for extended periods throughout the shift
• Ability to work indoors and outdoors in varying temperatures (10°F to 115°F)
• Ability to lift up to 60 pounds; push/pull up to 150 pounds
• Ability to physically restrain individuals when necessary
• Ability to respond quickly and effectively in emergency or high-stress situations
• Ability to work in environments with smoke, noise, bright lights, and dust
• Must be able to stoop, bend, jump, twist, crouch, grip, carry heavy loads, and maneuver quickly on level surfaces, as well as up and down stairs.
• Responds to visual and aural cues.
• Must be able to read, write, speak, and understand English.

Harrah’s reserves the right to make changes to this job description whenever necessary. It is our policy to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, or marital status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes.