Assistant Spa Manager - Hand & Stone Massage and Facial Spa
Fairfax, VA | Full-Time | Membership-Based Spa Leadership
Hand & Stone Massage and Facial Spa in Fairfax, VA is hiring an Assistant Spa Manager with experience in a membership-model spa franchise environment. If you understand recurring revenue, retention metrics, and daily sales accountability - and you're the type of person who thrives on organization and checklists this is your opportunity to step into a true leadership role.
We are looking for someone who doesn't just start tasks, but finishes them. Someone who tracks details, follows up consistently, and keeps the team aligned and accountable.
What You'll Do
Support and help lead a high-performing front desk and sales team
Drive membership sales, upgrades, and retention in a membership-based spa model
Monitor daily, weekly, and monthly KPIs (conversion, rebooks, attrition, revenue)
Follow structured processes and ensure execution across the team
Coach Spa Associates on sales behaviors and client experience
Maintain organization across schedules, inventory, payroll support, and reporting
Partner closely with the Spa Manager to ensure operational excellence
What We're Looking For
Experience working in a membership-based spa or franchise environment required
Strong understanding of recurring revenue and client retention strategies
Highly organized - you enjoy lists, trackers, and structured systems
Proven follow-through and task completion skills
Comfortable holding team members accountable in a professional way
Sales-focused mindset with leadership capability
Weekend availability
Why Join Hand & Stone - Fairfax
Established membership model with steady client flow
Clear leadership growth path
Competitive base pay plus performance incentives
Supportive ownership and structured systems
Opportunity to step into increased responsibility over time
This is not an entry-level role. We are seeking a driven, detail-oriented leader who understands how membership businesses operate and wants to help grow a stable, high-performing spa.
If you're organized, accountable, and ready to lead in a results-driven environment, we'd love to connect.