Hampton Inn & Suites Napa

We are pleased to announce a wonderful opportunity for a Sales Manager.
Job Summary:
The Hotel Sales Manager is responsible for generating revenue through the development of new business, maintaining existing accounts, and maximizing profitability across various market segments including corporate, group, leisure, and events. This role requires a results-driven individual with strong communication skills, a deep understanding of the hospitality industry, and a passion for building lasting client relationships.
What will you be doing most days?
Sales Strategy & Execution

• Develop and implement effective sales strategies to achieve or exceed revenue targets.
• Identify and pursue new business opportunities through networking, cold calling, sales visits, and market research.
• Maintain a strong understanding of market trends, competitor activity, and customer behavior to adjust strategies accordingly.

Client Relationship Management

• Build and maintain strong relationships with key clients, travel agents, corporate accounts, event planners, and third-party vendors.
• Conduct client presentations, site inspections, and hotel tours.
• Handle client inquiries and negotiate contracts and rates in alignment with the hotel's pricing structure.

Account Management

• Manage a portfolio of accounts, ensuring repeat business through excellent service and relationship management.
• Track and analyze account performance, preparing regular reports and forecasts.
• Maintain updated client records using CRM systems or property management systems (PMS).

Event & Group Sales

• Collaborate with the events and operations teams to coordinate group bookings, meetings, conferences, and special events.
• Ensure all contractual obligations are met and client expectations are exceeded.

Reporting & Budgeting

• Contribute to the development of the sales budget and revenue forecasts.
• Prepare regular sales reports and provide insights to senior management.
• Monitor KPIs such as RevPAR, ADR, and occupancy in relation to sales initiatives.

Team Collaboration

• Work closely with the Marketing team to align sales and promotional campaigns.
• Support and mentor junior sales staff or coordinators as needed.
• Participate in weekly sales meetings and strategic planning sessions.

What are the requirements for this position?

• You have previous sales experience
• You are action oriented and have strong negotiating skills
• You have prior leadership skills directing the efforts of others to achieve budgeted expectations
• You have strong business acumen and you're passionate about numbers and meeting sales goals
• You have excellent oral, written, and interpersonal communication skills
• You have a valid driver's license
• You have a high school diploma or equivalent with a preferred college degree

Physical Requirements for this Position
You must be able to walk and stand for extended periods of time as the job dictates.
Travel Requirements
This position requires some occasional local travels.
This property is managed by OTO Development.
About OTO Development
OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.
OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.
Our company provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.
Position: Sales Manager
Department: Sales
Exempt
Position Reports to: Director of Sales
Revised 5/8/26