Greene Resources Protech

Position: Customer Support Associate

Location: Arlington, VA (Fully on-site for training, then hybrid)

Pay: $25/hour

Experience:

1. 2 years of customer service experience, preferably in a call center environment.
2. Data entry experience with strong accuracy.

Education: High school diploma required.

Type: Full-time; contract to hire

Schedule: Monday-Friday, 8:00am to 5:00pm

Greene Resources is seeking a Customer Support Associate to join a growing and dynamic team! The Customer Support Associate will provide exceptional support across phone, email, and chat while playing a key role in reengaging past customers and strengthening ongoing customer relationships. This role blends traditional customer service with proactive outreach and special project work designed to reintroduce products and encourage repeat business.

Job Description:

Customer Support & Case Management

1. Process customer cases according to company policies across multiple systems
2. Take and return incoming calls, troubleshooting to resolve customer issues
3. Respond to customer emails and chats; schedule follow-up calls as needed
4. Enter and maintain accurate customer information, documentation, and case details
5. Track and document all customer interactions and follow-up activities

Customer Reengagement Initiative

1. Reconnect with previous customers who have not ordered recently
2. Understand customer needs and reintroduce new or existing products
3. Share product updates, promotions, and discount codes
4. Support strategic outreach to drive repeat business
5. Support broader customer service initiatives and special projects as assigned

Position Requirements:   

1. Excellent phone presence and communication skills
2. Strong multitasking, organization, and problem-solving abilities

Preferred Experience:

1. Skilled in utilizing CRM systems (Microsoft Dynamics) to manage customer interactions and streamline workflows.
2. Proven track record of achieving Service Level Agreements (SLAs)/Key Performance Metrics (KPI’s) such as First Resolution, Total cases resolved, above 90% CSAT scores, etc.
3. Retail experience, especially eCommerce or catalog/online retail
4. Comfort working in fast-paced, team-oriented environments
5. Positive attitude, strong energy, and enthusiasm for engaging customers

Greene Resources is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream.

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

#GRPRO