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(SPM) Product Owner job at GovServicesHub. Grand Rapids, MI.

Job Title: (SPM) Product Owner; Location: Grand Rapids, MI – Hybrid, must be willing to work onsite M–W.

Job Description

We are seeking an experienced ServiceNow Strategic Portfolio Management (SPM) Product Owner with 2-5 years of expertise in enhancing ServiceNow platforms. This role involves guiding the buildout of SPM solutions to align with business objectives. The ideal candidate will act as a bridge between stakeholders and technical teams, ensuring the successful implementation of innovative solutions.

Responsibilities

• Product Ownership: Organize and prioritize the product backlog, refining user stories and acceptance criteria; enhance Demand, Resource, Enterprise Agile Platform (EAP), and Waterfall modules; manage continual improvement around dashboarding and reporting capabilities; oversee end-to-end delivery of SPM features, from ideation to deployment; ensure documentation matches current state; manage testing plan(s) for SPM for bi-annual upgrades.
• Stakeholder Collaboration: Work closely with business stakeholders, architects, developers, and Scrum Masters to capture requirements and translate them into actionable deliverables; conduct product demonstrations for stakeholders and gather feedback for continuous improvement.
• Technical Oversight: Provide subject matter expertise on ServiceNow SPM modules, including configuration, workflows, and customizations; collaborate on technical designs and ensure adherence to ServiceNow best practices; lead testing efforts, including User Acceptance Testing (UAT), to ensure quality deliverables.

Requirements

Experience:

• Minimum of 2-5 years working on the ServiceNow platform with a focus on Strategic Portfolio Management (SPM).

Certifications (Preferred):

• Certified ServiceNow Administrator (CSA).
• Certified Implementation Specialist – SPM.
• Agile certifications such as Scrum Master, Product Owner, SAFe Agilist, or Kanban System Design.

Technical Skills:

• Strong knowledge of ServiceNow SPM modules, including portfolio management, demand management, and resource management.
• Proficiency in Agile frameworks (Scrum, Kanban) and SDLC methodologies.
• Familiarity with Common Service Data Model (CSDM) and data analytics/reporting.

The ideal candidate for this role has 2 to 5 years of relevant work experience.

Duties

• Collaborate with prospective users and clients to understand and anticipate their needs and translate them into product requirements.
• Define the vision for the team’s product.
• Create a product roadmap based on this vision.
• Manage the product backlog and prioritize them based on changing requirements.
• Oversee all stages of product creation including design and development.
• Develop user stories.
• Monitor and evaluate product progress at each stage of the process.
• Liaise with the product team and end-users to deliver updates.
• Participate in Scrum meetings and product sprints.