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Gordini USA

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Sales Support & Customer Service Representative

Gordini USA Inc

Essex Junction, VT

$22 - $26/hr

Other

Medical, Retirement, PTO

Posted 19 days ago

Job description

Description

About Gordini USA Inc.

Gordini USA Inc. is a leading designer and distributor of performance gloves, socks, and accessories for outdoor, work, and lifestyle markets. We partner with major retailers, specialty stores, and e-commerce platforms nationwide. We're passionate about quality products, strong relationships, and exceptional service.


Position Summary

We are seeking a detail-oriented and customer-focused Sales Support & Customer Service Representative to join our growing team. This role supports our sales management while serving as a customer service representative. 


Key Responsibilities

  • Sample coordination, creating sales rep distribution lists, and preparing shipments. Fielding sales representative sample requests for customers
  • Support Sales Management and Representatives with weekly sales comparison reports
  • Trade show planning and coordination
  • Sales Meeting coordination and planning twice a year
  • Coordinate with internal teams, including Sales, Accounting, and Warehouse, to resolve issues
  • New Product set-up and maintenance of customers' portals, fulfill image and product information requests.
  • Respond to customer inquiries regarding orders, pricing, product availability, and shipping
  • Handle returns, credits, and order changes as needed
  • Provide proactive, professional communication to ensure customer satisfaction

Requirements

Qualifications & Skills

  • 2+ years of experience in customer service, sales support, or order management (apparel/consumer goods preferred)
  • Strong attention to detail and organizational skills
  • Excellent written and verbal communication skills
  • Comfortable working with ERP systems, Excel, and Microsoft Office
  • Ability to multitask in a fast-paced environment
  • Team-oriented with a positive, solution-driven mindset

What We Offer

  • Competitive Salary aligned with experience
  • Comprehensive health benefits
  • 401 (k) with company match
  • Paid time off and holidays
  • Employee discounts on Gordini gear

Apply