E-Commerce Technician
SUMMARY OF POSITION
Assist in the operations of online sales for Goodwill Industries of South Texas. The E-commerce Technician is expected to be courteous and professional while upholding the core Goodwill values of -Empowerment, Public Trust, Respect, Innovation, Quality, and Safety.
ESSENTIAL RESPONSIBILITIES, AND DUTIES
Collect items for online sales through the stores and Distribution Center
Prepare items for sale online by wiping, cleaning, or making minor repairs
Research descriptions and collects data about each item to be placed for sale online
Research value of each item
Photograph items to be placed for sale online
Post items for sale online with fair value and accurate description
Assist with customer inquiries and handles complaints in courteous manner. If necessary, refers customer to E-Commerce Manager
Appropriately wraps items for shipping
Prepare items with accurate information on all labels, using appropriate postage
Keep work area clean and free of unnecessary materials
Adheres to and enforces safety and loss prevention procedures to prevent injury to personnel and damage to property, equipment, and inventory
Assist with other assignments as required by E-Commerce Manager
Embrace the core values of the agency in the spirit in which the agency operates at work and in the community
Contribute to the fulfillment of department and agency objectives and goals
Comply with all department and agency policies, procedures, and regulations
Perform other duties as assigned
KNOWLEDGE, SKILLS, AND ABILITIES
Ability to read and write in English as well as communicate with diverse customer base to provide prompt and courteous service
Ability to perform basic mathematical skills
Ability to type 25wpm
Ability to work flexible days and hours, including weekends and holidays
Proficiency in Microsoft Office, Outlook
One (1) year experience working with online sales a plus
Must be able to pass background check
PHYSICAL FUNCTIONS
Ability to stand, walk, climb, kneel, stoop, bend, and crouch for extended periods
Weather conditions - variable - including extreme heat and cold, may work outside for extended periods
Ability to work in a humid and/or dusty environment
Able to lift and carry up to 25 lbs. or more with 2-person assistance
Goodwill Industries of South Texas Inc. is an EO employer M/F/Vets/Disabled and other protected categories.