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Front Desk Insurance Receptionist

Deland, Gibson Insurance Associates Inc.

Franklin, MA • On-site

$42K - $55K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

Deland, Gibson Insurance Associates is a Massachusetts independent insurance agency with 125 years of history and a decidedly modern outlook - voted one of the Best Agencies to Work For by Insurance Journal, a Trusted Choice agency, and Five Star Accredited.
As our Front Desk Receptionist, you’ll be an important part of creating a welcoming, professional experience for our clients, visitors, and team. Whether a client is calling regarding their insurance policy, stopping in to drop off paperwork, or simply needs help figuring out who to speak with, you’ll be the person who makes it easy.
You’ll provide administrative and front-office support to our Account Managers, Client Advocates, and Producers across Personal Lines, Commercial Lines, and Employee Benefits, giving you exposure to the agency as a whole.
No insurance experience or license is required. We’re looking for someone who is organized, personable, dependable, and calm under pressure - someone who takes pride in creating a well-run office and genuinely enjoys helping others.
What You’ll Do
Client Experience amp; Front Desk
  • Welcome clients, visitors, carrier representatives, and vendors with a warm and professional attitude
  • Create a positive experience for clients from the moment they walk through the door
  • Keep the reception area, conference rooms, and common spaces welcoming, organized, and client-ready
  • Prepare meeting and training rooms for client meetings, carrier visits, and team events
Phones amp; Communication
  • Answer a multi-line phone system professionally and connect callers with the appropriate team member across Personal Lines, Commercial Lines, and Employee Benefits
  • Take accurate and complete messages, including the caller’s name, callback number, policy or account information, and reason for calling
  • Recognize time-sensitive client needs - such as claims, cancellation notices, or requests for insurance ID cards and quickly connect them with the right person
  • Monitor the general agency inbox, respond to routine inquiries, and route questions to the appropriate department
Administrative amp; Office Support
  • Schedule appointments and maintain the conference room calendar
  • Sort and distribute incoming mail, including carrier correspondence, policy documents, and payments, in accordance with agency procedures
  • Handle copying, scanning, faxing, and outgoing mailings, including renewal and open enrollment materials
  • Order and maintain office and kitchen supplies
  • Assist with agency projects, events, and seasonal initiatives as needed
What You’ll Bring
  • Previous customer service, administrative, or reception experience preferred
  • Strong verbal and written communication skills and a naturally welcoming personality
  • Proficiency with Microsoft Office, particularly Outlook, Word, and Excel
  • Excellent organizational skills and attention to detail
  • A proactive, dependable approach and willingness to take initiative
  • A genuine team-first attitude and willingness to help wherever needed
  • Reliable, consistent on-site presence at our Franklin office
Why This Role Matters
This isn’t simply a job answering phones and greeting visitors. You’ll be an important part of how our clients experience Deland, Gibson every day. If you’re someone who enjoys helping people, keeping things organized, and being the person others can count on, we’d love to meet you.
What We Offer:
  • Collaborative work environment
  • Work-Life Balance
  • Comprehensive time-off package including paid vacation, holidays, sick and PTO
  • Health Insurance, Dental, Vision, 401K and more
  • Hybrid schedule
  • Opportunity for continuing education, subsidized by DG
Deland Gibson Core Values:
  • We Work with Urgency
  • We show Compassion
  • We are Life-Long Learners
  • We Have Grit
  • We Innovate 
About Deland, Gibson:
Established in 1900, Deland, Gibson is a Massachusetts insurance agency that has thrived working as a trusted advisor for its client base. Through a handful of subtle name changes over the past century Deland, Gibson has maintained its identity as an industry-leading insurance and risk management advisor.

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