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The Product Analyst will support stakeholders and products in our Open Banking Division.

Main Job Tasks and Responsibilities:

• Support client facing product team communications.
• Manage externaldocsite updates & ensure content accuracy over time.
• Coordinate with Evolve marketing team on release notes + announcements.
• Draft & publish root cause analysis statements.
• Manage product status board notifications in case of service issues.
• Support client issue MGMT + clients research requests.
• Review data extracts discrepancies and reported transaction anomalies.
• Query data tables &reviewdatareporting for themesanddiscrepancies.
• Addressinboundticket requests from internal teams & providetimelyfeedback.
• Coordinate between internal stakeholders to enable progress.
• Develop project timelines based on internal discussions.
• Trackprojectmilestone completionwithownershipmindset.
• Track and manage multiple efforts at once andidentifythemes across separate issues.

Education and Experience:

• Bachelor's degree, ideally in finance, business, or computer science.
• 5 years relatedpaymentsexperienceaccepted in leu ofBachelor'sdegree.
• 2 years working in payments industry at bank, FinTech,ISOorequivalen.t
• 2 years of experience managing SaaS or financial products.
• Demonstrated history of working with technical and operational teams.
• Strong communicationskills and ability to distill complex concepts into problem statements.
• Prior experience with designing and troubleshooting data extracts,APIsand payment processing.
• Ability to query data tables andidentifypatternsand failure pointsacross the payment life cycle.
• Must be solutions oriented and advocate for positive client experience.
• Technical Skills: SQL, Power BI,Markdown.

In Office Position

Equal Opportunity Employer
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