Gallagher & Associates Museum Operations

Job Description: Job Title: IT/AV Support Specialist - PART-TIME Organization: G&A Museum Operations Mantua LLC, operating at the Edelman Fossil Park & Museum of Rowan University in Mantua Township, NJ. Learn more at www.efm.org Position Overview: The IT/AV Support Specialist at Edelman Fossil Park & Museum plays a crucial role in ensuring the smooth operation of the museum’s IT/AV infrastructure and ensuring the successful presentation of media-based digital content across the museum’s exhibitions, programs, and events. This position bridges technical expertise with creative collaboration, teamwork and support. Reporting to the IT/AV Manager, this position provides technical support to museum staff, volunteers, and visitors while managing critical IT/AV systems, security protocols, digital exhibits and Public & Private Events playing a critical role in the museum's mission to deliver engaging and accessible experiences for visitors of all ages. The ideal candidate is a hands-on problem solver, motivated, independent and team-player - future thinker with a strong technical background in IT/AV based systems and a strong passion for technology. This role requires flexibility, strong communication & technical skills, and a commitment to excellence in both front- and back-of-house operations. Self-Motivated, positive attitude and strong desire to grow and learn in the IT/AV industry. Technical Support & User Assistance ● Provide MAC/PC technical support for museum staff, volunteers, and visitors regarding hardware, software, and network-related issues. ● Install, configure, and maintain computer systems, printers, and peripherals. ● Assist employees with email access, file management, and software-related inquiries Liaison to Managed Service Provider (MSP) ● Coordinate IT support requests and escalate unresolved issues ● Ensure timely resolution of IT issues Digital Media & Interactive Exhibit Support ● Assist with the maintenance and troubleshooting of interactive digital exhibits, VR experience equipment and programming, touchscreen displays, ticketing kiosk systems, and RFID technology Edelman Fossil Park & Museum IT Support Specialist Job Description March 3, 2025 ● Ensure seamless integration between museum networks and interactive installations. ● Perform regular system checks and coordinate with multiple vendors for software updates and hardware repairs. ● Troubleshooting and identifying bugs ● Future Proofing Systems . Private / Public Event & Educational Programming IT/AV Support ● Provide IT/AV support for educational programs, lectures, and private museum events. ● Set up and troubleshoot Audio-Visual equipment, microphones, cameras, projectors, and streaming technologies ● Ensure all IT/AV client requirements are met for museum rentals, corporate events, and fundraisers. ● Coordinate with external vendors and event planners to ensure smooth technology integration and production ● Operate AV/IT equipment during live events, lectures, and performances as needed including Yamaha Audio Board, Shure Wireless Microphones, 4K Video Cameras, Blackmagic Video Switchers, Video Encoders, PTZ Controllers, Livestream Hardware, Video Encoders/Decoders ● Livestream Software - Vmix, OBS, Wirecast, Blackmagic Software Suite, Adobe Creative Cloud ● Livestream / Multicamera Live Switch Environments - Planning, Implementation, Production ● WebEx, Zoom, Teams, Google Meet Conferencing Software Implementation & Monitoring Equipment & Asset Management ● Maintain an inventory of IT/AV assets, including computers, mobile devices, and software licenses. ● Plan and oversee hardware/software upgrades and coordinate IT/AV related purchases. ● Routine Maintenance & Scheduling of equipment & systems IT/AV Strategy & Planning ● Evaluate and recommend technology solutions to enhance museum operations. ● Stay informed about emerging technologies to optimize museum IT/AV systems Documentation Creating and updating SOPs (Standard Operating Procedures) Daily Reports / Checklists Project Tracking Event Workflows Edelman Fossil Park & Museum IT Support Specialist Job Description March 3, 2025 Audi/ Video Signal Flows Additional Hardware / Software Knowledge Preferred: ● Qsys ● Crestron ● Dante ● Google Admin ● Brightsign ● Sonos ● Zoom, Teams, Meet, WebEx ● Blackmagic ● Yamaha Digital Audio Board / Live Audio EQ for Events ● AV over IP ● MAC/PC Environments ● Remote Management Software (VNC / Anydesk) ● Power Management / Backup Power Management - (UPS) ● Live AV Event Experience Organization: G&A Museum Operations Mantua LLC, operating at the Edelman Fossil Park & Museum of Rowan University in Mantua Township, NJ. Learn more at www.efm.org Qualifications ● Associate’s or Bachelor’s degree in IT, Audio-Visual Technology, Media Production, or related field preferred, or equivalent work experience. Relevant certificates acceptable. ● 1–3 years of experience in IT/AV installation or technical support, preferably in a museum, gallery, or live performing arts environment ● Live AV Event Experience ● Proficient in using and troubleshooting IT/AV systems & equipment ● Strong organizational and problem-solving skills. ● Ability to work independently and as part of a dynamic team ● Flexibility to work evenings or weekends for special events ● Proficiency in Windows and Mac desktop support. ● Strong understanding of networking concepts, including LAN, Wi-Fi, TCP/IP, and DHCP. ● Experience with system and user administration, including Google Workspace and Google Admin ● Strong troubleshooting and problem-solving skills. ● Excellent communication and interpersonal skills. ● Positive attitude and spirit Preferred Skills: Edelman Fossil Park & Museum IT Support Specialist Job Description March 3, 2025 ● Familiarity with digital media formats and content delivery platforms ● Experience with AV networking and IP-based media systems. ● Knowledge of digital video editing, playback software (e.g., VLC, BrightSign, Davinci, Vmix, OBS, Adobe Creative Cloud), and basic programming of AV control systems ● LIVE Event - Video Multicam Livestreaming & Process - AV for Live Event Production Work Setting: ● Museum headquarters is in the stunning new Edelman Fossil Park Museum. The headquarters suite features a reception area, private offices, a large open office area, three conference rooms, a kitchenette, team lounge, and outdoor patio, overlooking a 4-acre lake. ● This is a Part-Time position with G&A Museum Operation, LLC, based at the Edelman Fossil Park & Museum, in Mantua Township, NJ ● The role requires evening or weekend work for special events ● The role may require occasional work outdoors. ● The role may require lifting or moving light to moderately heavy objects. “Discover the Past. Protect the Future.” This is an opportunity to grow with a young, vibrant, and purpose-driven world-class organization. Start Date: ASAP How to Apply: Interested candidates are encouraged to submit their resume and a cover letter detailing their relevant experience and qualifications to it@efm.org. Please include "IT/AV Support Specialist Application" in the subject line. Applications will be accepted on a rolling basis until the position is filled. About Leadership Dr. Kenneth Lacovara, Founding Executive Director, has unearthed some of the largest dinosaurs ever to walk the earth, including the massive 65-ton Dreadnoughtus, which appeared in the recent film Jurassic World: Dominion. He is a recipient of The Explorers Club Medal, the highest honor in exploration. He is a TED speaker, recipient of a Nautilus Book Award, co-recipient of a Telly Award, and author of the bestseller, Why Dinosaurs Matter (Simon & Schuster.) His research has been featured three times in Discover magazine’s 100 Top Science Stories of the Year, and he has appeared in over 20 television documentaries. He is the former founding dean of the School of Earth & Environment of Rowan University. He founded the Green Jobs Academy, which helps workers retool for careers in green energy and other sustainable fields. And he serves on the Scientific Advisory Board of Colossal Biotechnology, a CRISPR-based company endeavoring to resurrect the wooly mammoth and other recently extinct species. Edelman Fossil Park & Museum IT Support Specialist Job Description March 3, 2025 About the Jean & Ric Edelman Fossil Park & Museum The Jean & Ric Edelman Fossil Park & Museum of Rowan University will transform lives by providing a unique opportunity to explore a remarkable site of scientific wonder. Visitors will embark on a personal, hands-on voyage of discovery in an extraordinary setting that bears witness to one of the most momentous events in our planet's history. By opening a window to the past, we imbue visitors with the thrill of scientific discovery as they develop a new appreciation for the preciousness of life that sustains our world today. The museum under construction will become a one-of-a-kind destination that both educates and entertains. The local community will gain a world-class cultural institution that will attract visitors from across the country and around the globe. The fossil park and museum will energize economic development in the region, elevate the prominence of Rowan University, and foster pride of place for Southern New Jersey. Globally Important Research: At the Jean & Ric Edelman Fossil Park & Museum, visitors travel back in time to when dinosaurs ruled New Jersey. Sixty-six million years ago, an asteroid struck the Earth, wiping out the dinosaurs and 75% of species. The fossil park’s 4-acre fossil quarry, set into a 65-acre property, is providing scientists with the best view ever into this pivotal, calamitous event that ended an Earth era, paving the way for the modern world as we know it. Over the past 13 years, fossil park founder, Dr. Kenneth Lacovara, and his team, have unearthed over 100,000 fossils from a 66-million years old bonebed in the quarry bottom, and have cataloged over 100 fossil species. A Rich Heritage: Surprising to many, New Jersey boasts a rich heritage of fossil discovery. In 1858, Hadrosaurus, the world’s first discovered nearly complete dinosaur, was found in Haddonfield, New Jersey. In 1866, the world’s first discovered tyrannosaur, Dryptosaurus, was unearthed just a mile from the fossil park. (T. rex, found in Montana, would come later in 1905.) Many other new species of ancient creatures have been discovered in New Jersey, from Cretaceous beds running from Freehold southwest through Swedesboro. Although dinosaurs were first recognized from fragmentary remains in England, southern New Jersey can rightfully claim its place as the cradle of dinosaur paleontology. The Thrill of Discovery: Hand-on, authentic discovery is at the core of the Jean & Ric Edelman Fossil Park public experience. Above the research layer, there are areas designated for public digging. Nearly every child or grownup who visits the quarry to dig for fossils, finds a 65-million-year-old fossil, with their own hands, that they get to take home. Over and over, this has been a transformational experience for people. When they make a personal connection between themselves and deep time, and the place where they live and the Earth’s ancient past, they never again see the world, or their place in it, in quite the same way. Children seem to understand the authenticity of the experience. The shark tooth or ancient clam that they may dig up, is a real discovery. At that moment, they become explorers, voyagers, authentic discoverers—an experience that can set them on a new path. Sustainability: The core concept behind the Jean & Ric Edelman Fossil Park Museum is that we must learn from Earth’s deep past to guide our way into the future. The Edelman Fossil Park & Museum IT Support Specialist Job Description March 3, 2025 extinction of the dinosaurs serves as a cautionary tale for the multiple, simultaneous existential crises we face today. In the Hall of Extinction & Hope, visitors will confront the alarming facts about the unfolding climate and biodiversity crises. And they will learn why there is hope in the battle to save Earth’s atmosphere and biosphere, and that we all must act now to create the future that we all wish for our posterity. Finally, through a personalized RFID system, visitors will connect with sustainability programs and organizations, giving them a sense of agency and avenues through which they can make a positive difference. Carbon Net-Zero and Sustainable Construction: The Jean & Ric Edelman Fossil Park Museum will be an all-electric building, deriving its energy from zero-carbon electricity and ground-source heating and cooling. Upon opening, the museum will be New Jersey’s largest carbon net-zero facility. Further, construction is underway using reduced carbon concrete, bird-safe glass, and large amounts of embodied carbon contained within sustainably-raised accoya cladding and wood-fiber-lamination beams. At Edelman Fossil Park & Museum, we treasure the diversity of our planet's history and are committed to reflecting that diversity in our team. Edelman Fossil Park & Museum is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. Powered by JazzHR KEpr5jOupR