GCK Accounting

CPA Firm seeking a professional, energetic, and career-minded Office Administrator to support our Denver office. This role is ideal for someone who thrives in a fast-paced environment, takes initiative, and enjoys being a key contributor to a collaborative team. If you are dependable, proactive, and looking to build a long-term career with a growing CPA firm, we encourage you to apply.

Qualifications:

• 2–5 years of administrative experience, preferably in a professional services environment
• Strong organizational and multitasking skills
• Ability to work independently with minimal supervision
• Proven ability to perform effectively under pressure and adapt quickly to new responsibilities
• Adaptable interpersonal skills with the ability to work effectively with a variety of personalities, communication styles, and management approaches
• Self-motivated, proactive, and able to quickly learn new processes and responsibilities
• Team-oriented attitude with a willingness to assist wherever needed
• Strong attention to detail and commitment to maintaining client confidentiality
• Positive, professional customer service attitude and business-casual demeanor
• Excellent communication and interpersonal skills

General Purpose of the Position

This is a full-time, long-term opportunity for a dedicated administrative professional seeking a career-focused role. The position is responsible for providing executive support, office management, customer service, and front-desk reception for GCK Accounting's Denver office.

The ideal candidate is highly organized, detail-oriented, and capable of supporting busy executives in a dynamic environment. Success in this role requires strong verbal and written communication skills, the ability to collaborate effectively with team members across multiple office locations, and a commitment to maintaining the highest level of client confidentiality. Candidates should demonstrate a professional, business-casual demeanor, a positive customer-service mindset, and the ability to thrive in a fast-paced atmosphere, particularly during tax season.

Due to the cyclical nature of the accounting profession, overtime will be required during tax season. Additionally, time-off requests will be limited during the firm's peak period from February 1 through April 30 each year.

Essential Duties and Responsibilities

• Coordinate and track client and CPA requests, ensuring timely follow-up and completion of outstanding items.
• Process client payments in collaboration with the Colorado administrative team and ensure accurate reporting and documentation.
• Work collaboratively with team members across multiple office locations, both in person and virtually.
• Monitor voicemail, take and relay messages, schedule appointments, and respond promptly to client emails and inquiries.
• Manage calendar for Colorado CPAs.
• Serve as a primary point of contact for clients, responding to inquiries professionally, promptly, and courteously.
• Answer and direct incoming telephone calls to the appropriate team members while delivering exceptional customer service.
• Scan, organize, and maintain client records and documents in both electronic and physical filing systems.
• Maintain a professional and organized office environment, including handling incoming and outgoing mail, printing, sorting, assembling, and packaging client tax documents.
• Prepare office supply requests, obtain necessary approvals, and coordinate ordering and inventory management.
• Support office operations by performing additional administrative and office management duties as assigned.

Skills and Competencies

• Strong organizational and prioritization skills
• Ability to manage multiple tasks and changing priorities
• Self-directed with excellent follow-through
• Sound judgment and problem-solving abilities
• Quick learner with the ability to adapt to new software and processes
• High attention to detail and accuracy

Technical Proficiencies

• Microsoft Office Suite (Outlook, Word, Excel, and Teams)
• Internet and web-based applications
• Multi-line telephone systems
• Video conferencing platforms
• Office equipment, including scanners, copiers, and digital fax systems
• Electronic document management and digital filing systems
• Ability to learn and adapt to new software and technology quickly

Helpful Proficiencies:

Experience with the following software platforms is a plus:

• QuickBooks (Desktop and/or Online)
• Drake Tax or other professional tax preparation software
• Microsoft Teams
• Zoom

Education and Experience

• 2–5 years of administrative experience, preferably in a professional office environment
• High school diploma required; college coursework or an associate's degree preferred