Garton Tractor

Job Title:        Service Technician – Journeyman/Level IV, V, VI

Job Function & Purpose:  Get it Fixed. Use mechanical expertise to maintain, repair, and overhaul agricultural equipment and implements.

• Qualifications
  • Knowledge of equipment, implements, and tools, including their designs, uses, repair, and maintenance
  • Ability to problem solve and troubleshoot
  • Arm-Hand Steadiness, Manual Dexterity, and Coordination
  • Ability to understand customer problems and needs
  • Strong attention to detail
• Working Conditions
  • Heat factors in summer months
  • Requires some outdoor activity
  • May be Exposed to Contaminants, pollutants, and gases
  • Sound levels may be loud due to drills and machinery

Reporting Relationships:  You report directly to the Service Manager of your branch location, as well as your Store Manager. You have a functional relationship with the Garton Tractor Service Director Drew Garton and the Board of Directors.

Responsibility:  As a service technician, you are responsible for:

1. REPAIRING AND MAINTAINING MECHANICAL EQUIPMENT: Servicing, repairing, adjusting, and testing machines, devices, moving parts, and other mechanical agricultural equipment and implements.
2. OPERATING VEHICLES, MECHANIZED DEVICES, OR EQUIPMENT:  Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts and tractors.
3. MAKING REPAIRS AND SOLVING PROBLEMS: Analyzing information and evaluating results to choose the best solution and solve problems.
4. UPDATING AND USING RELEVANT KNOWLEDGE:  Keeping up-to-date technically and applying new knowledge to your job.

Principal & Essential Duties:  The principal duties of a Service Technician consist of, but are not limited to the following.  

1. Repair machines and equipment using the needed tools.
2. Perform routine maintenance on equipment and determine what kind of maintenance is needed.
3. Determine the causes of operating errors and decide what to do about them.
4. Conduct tests and inspections of products, services, or processes to evaluate quality or performance.
5. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
6. Watching gauges, dials, or other indicators making sure in determining what tools and equipment are needed to do a job.
7. Pick-up or order the needed parts from the Parts Department.

Standards and Measurement of Performance: You will meet or exceed your expectations when the following occurs:

1. Accuracy of service diagnosis, including picking-up the correct parts from the Parts Department.
2. No negligent practices which could lead to a work-related injury
3. Favorable review by Service and Store Manager
4. Majority of “clocked” time is used completing work orders
5. Minimum “Dead Time”
6. All Work Orders are filled out completely and correctly
7. Advancing on the Technician Level System (Apprentice, Journeyman)
8. Produces income for the company
9. Fulfilling the described responsibilities and duties
10. Adhering to Company policies and procedures