Front Line Mobile Health

About Front Line Mobile Health
At Front Line, we are a Veteran-Owned company who is leveraging our military experience to develop relevant health and wellness programs for Public Safety organizations that address the three leading causes of death - cardiovascular disease, cancer and suicide. Our mission is to provide a healthcare experience that revolutionizes the health of the individual while becoming a catalyst for meaningful change for Public Safety wellness programs across the nation.
In working at Front Line, you will have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Our team is made up of doctors, physician assistants, and other specialists with extensive military, occupational, and workers' compensation experience. Many of our team members are connected to the military or public safety through a family member or served previously. Together, we deliver "Medical Intelligence" to our patients and department leaders through a data-driven, educational, and relational approach that is unheard of in occupational medicine. Armed with data we provide about what ails their force, department leaders know where their liability lies and where they should devote their limited time and resources.
Like our patients, we know what it means to serve and deliver good medicine in bad places, bringing a unique perspective that provides a connection to our patients and department leaders. Front Line has experienced exponential growth and is rolling out nationwide expansion, with markets already established in Texas, Colorado, Georgia, Tennessee, and Pennsylvania. As such, Front Line is a start-up environment where you'll be expected to roll up your sleeves, take initiative, and get creative about finding innovative, tech-driven solutions to delivering best-in-class healthcare that is both sustainable and scalable.
Our Values: Front Line's core value is to be a good dude/dudette. We insist that our entire team is made up of people who are compassionate, optimistic, energetic, and naturally bring fun and generosity to the workplace. Teammates who embody this ethos are not afraid to jump in to lend a hand, regardless of rank, skillset, or position, and can demonstrate it through our CARES values listed below:
Competency
Advocacy
Respect
Empathy
Solutions-Based
What you will be doing...
As an Operations Manager, you are a key player in delivering exceptional healthcare services to those who serve our communities. Your ability to strategize, lead, and adapt directly impacts the quality and efficiency of our operations.
Front Line Mobile Health's mission is clear:
"To provide a healthcare and operational experience that transforms the health of our team, our patients, and organizations within the public safety profession."
Commander's Intent: Front Line Mobile Health is positioned to influence change on local, state, and federal levels by 2030. To achieve this, we must build the right organizational structure, develop strong leaders, enhance operations, and leverage systems for actionable data. Your role as a Regional Operations Manager directly supports this long-term vision by ensuring that every operation is executed with precision, adaptability, and excellence.
What This Means for You:

• You are a leader - You are the direct link between strategy and execution. Your ability to plan, adapt, and lead your teams will determine the success of our operations.
• You are a problem-solver - Operations will rarely go exactly as planned. You are expected to anticipate challenges, create solutions, and execute with confidence.
• You are an advocate for excellence - Whether it's patient flow efficiency, compliance, or logistics, you ensure that every detail is accounted for and executed to the highest standard.
• You drive our mission forward - Your ability to train, mentor, and develop your teams ensures the sustainability and future growth of Front Line Mobile Health.

Lead From the Front
Roles and Responsibilities for Operations Manager
The Operations Manager is responsible for leading and managing operations within a designated geographical area (Fort Worth, Texas). They oversee short-term and long-term operational planning, ensuring the seamless execution of services. They act as the primary link between frontline teams, leadership, and customer departments while maintaining strategic oversight, operational efficiency, and compliance.
This guide outlines the roles and responsibilities to ensure clarity and alignment with our company's mission and operational standards.
1. Strategic Planning and Execution

• Collaborate with senior leadership to develop and implement operational strategies that align with company objectives and regional demands when structuring the Long-Range Calendar.
• Monitor key performance indicators (KPIs) to improve operational effectiveness.
• Ensure contingency plans are in place to address last-minute scheduling changes, equipment issues, or personnel shortages.

2. Customer Engagement

• Serve as the primary point of contact for all operations in their designated region once an approved OPORD is published.
• Maintain consistent and proactive communication with department leadership regarding operational updates, changes, and requirements.
• Lead pre-deployment huddles before each operation to align all personnel on roles, expectations, and department policies.
• Provide real-time updates to leadership regarding operational execution, delays, or customer concerns.
• Conduct post-event engagement with department heads to collect feedback and improve future service delivery.

3. Team Leadership & Personnel Management

• Directly oversee regional operations and clinical teams, ensuring all personnel are assigned efficiently and prepared for operations.
• Manage team performance through coaching, mentorship, training and fostering continuous improvement.
• Conduct regular performance reviews to assess individual and team effectiveness, providing feedback and development plans where needed.
• Review and approve timecards and time-off requests to ensure proper staffing coverage.
• Ensure operational personnel are aligned with company expectations, policies, and customer requirements.
• Work with leadership to address staffing gaps and implement corrective actions when necessary.

4. Operational Oversight & Compliance

• Ensure all scheduling, planning, and execution follow company-approved processes and customer expectations.
• Ensure compliance with company policies, industry regulations, and department agreements to maintain operational integrity.
• Monitor patient flow efficiency, ensuring events remain on schedule and optimize throughput.
• Track and enforce compliance with critical communication protocols per the clients' requirements.

5. Logistics & Resource Management

• Oversee the movement and deployment of equipment and personnel to ensure smooth execution of operations.
• Ensure timely inventory tracking and burn rate reporting, submitting supply requests to the G-4 as needed.
• Maintain accurate equipment readiness records to prevent service disruptions due to failures or shortages.
• Ensure all operational data and reports are accurately recorded in Front Line's systems of record (ClickUp & Sequoia).

6. Financial Oversight

• Manage regional operational budgets, ensuring cost-effective practices while meeting service expectations.
• Monitor travel, logistics, and personnel expenses, making necessary adjustments to align with financial objectives.
• Provide budgetary insights and financial reports to leadership, offering recommendations for cost optimization.

7. Continuous Improvement & Performance Monitoring

• Conduct post-event debriefs with internal teams to assess operational effectiveness and identify areas for improvement.
• Review and integrate feedback from Department After Action Reports (AARs), Internal AARs, and Patient AARs to refine service quality.
• Implement process improvements that enhance scheduling, resource utilization, and patient flow efficiency.

8. Flexibility & Adaptability

• Respond quickly to last-minute changes, customer-driven modifications, and logistical challenges to prevent operational disruptions.
• Adjust operational plans in real-time based on field conditions and leadership directives.
• Foster a proactive and adaptable team culture, ensuring personnel are prepared to handle dynamic operational environments.

What you'll need...

• Prior military, first responder or medical experience preferred
• Proven experience in management and strategic planning
• Strong leadership skills with a focus on team development
• Experience in project management and process improvement initiatives
• Supervisory experience with a track record of fostering team growth and performance.
• Willingness to travel within your assigned region.
• Self-guided and autonomous operator able to work in a fast-moving, ever-changing, cross-functional team environment.
• Proactive in nature and driven to act with a sense of urgency; able to work well under pressure and with demanding deadlines.

Benefits:
*Please note that only Full-time, W2 employees are eligible for Benefits*
• Comprehensive medical, dental, and vision package
• 401K
• Paid time off plan
• Flex time
• Paid Holidays (to include 4th of July week and Christmas week)
At Front Line, we celebrate differences and value the breadth of experience that diverse backgrounds bring to creating innovative solutions. Front Line is proud to be an equal opportunity workplace and committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or veteran status. We encourage applications from veterans, military spouses, former public safety officers and their family members.
Job Type: Full-time
Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience:

• Military: 1 year (Preferred)

Willingness to travel:

• 50%

Work Location: Hybrid remote in Houston, TX