Free Range Boarding

Job Title: Assistant Manager – Luxury Dog Hotel & Daycare

Location: 3622 E Willow Springs Rd, Spokane, WA 99223
Employment Type: Full-Time

Open 7 days a week, 365 days a year from 6:30 am to 9 pm daily; Primary Shifts - Evenings and Weekends

About Us:
We are a premier luxury dog hotel and daycare dedicated to providing exceptional care, comfort, and enrichment for our canine guests. Our facility offers upscale accommodations, personalized services, and a safe, engaging environment where dogs thrive.

Position Overview:
We are seeking a passionate, organized, and hands-on Assistant Manager to support daily operations and uphold our high standards of care and customer service. This role is ideal for someone who loves dogs, thrives in a fast-paced environment, and has strong leadership skills.

Key Responsibilities:

• Assist the Office Manager in overseeing daily operations of the hotel and daycare
• Supervise, train, and motivate staff to ensure excellent animal care and customer service
• Monitor the health, safety, and behavior of all dogs in our care
• Maintain high standards of cleanliness and hygiene in kennels, grooming areas, and common spaces
• Ensure proper group play management and safe handling practices
• Communicate with pet owners, providing updates and addressing questions or concerns
• Manage scheduling, staffing levels, and shift coverage
• Assist with inventory management, ordering supplies, and vendor coordination
• Handle check-in/check-out processes and reservation management
• Step in to support any operational area as needed, including direct animal care

Qualifications:

• 2+ years of experience in pet care, animal services, hospitality, or a related field (REQUIRED)
• 1 year supervisory or leadership experience (REQUIRED)
• Strong knowledge of dog behavior and group play dynamics
• Excellent communication and customer service skills
• Ability to multitask and remain calm under pressure
• Physically able to stand, walk, lift (up to 50 lbs), and work in an active environment
• Flexible schedule, including weekends and holidays

Preferred Skills:

• Experience in a boarding, daycare, or veterinary setting
• Certification in pet first aid/CPR (or willingness to obtain)
• Strong organizational and problem-solving abilities
• Excellent customer service skills with the ability to communicate clearly and empathetically
• Experience in kennel management or pet sitting services is a plus

What We Offer:

• Competitive pay
• Opportunities for growth and advancement
• A fun, supportive, dog-loving work environment
• Employee discounts on services
• Ongoing training and development

Join us in delivering exceptional care to our furry guests while leading a passionate team! Your dedication will help create memorable experiences for dogs and their owners in a lively, supportive environment where every day is rewarding.

Free Range Boarding is a luxury dog hotel and DayCare center. From the ground up, Free Range Boarding is designed to provide an incredible experience for both pets and their people. While we’re proud of our fun and easygoing attitude, our commitment to the safety and security of your dog guides everything we do.