Fiddler's Elbow

Front Desk Receptionist

Fiddler's Elbow is an exclusive club situated in Bedminster, New Jersey. We proudly offer three championship golf courses, available for play nearly every day of the year, along with award-winning practice facilities both indoors and outdoors. Our sports and leisure complex boasts impressive state-of-the-art aquatic facilities enjoyed by individuals of all ages, as well as tennis, paddle sports, fitness options, and The Cove, a mini club designed for children. Our elegant manor-style clubhouse features both casual and fine dining options, along with the finest banquet facilities in the area for galas, weddings, and social gatherings. With our rich history, stunning grounds, and exceptional amenities, Fiddler's Elbow is truly an inspiring environment and a fantastic place to begin or advance your career!

We are looking for a Front Desk Receptionist to join the Fiddler's Family and share their passion for hospitality with our members, guests, and fellow staff members. Fiddler's Elbow hosts a wide range of events from comedy shows and concerts to Fourth of July celebrations and New Year's Eve festivities, our annual FiddleFest Music and Food Festival, Member White-Out Party, golf outings and sporting events. We also host smaller clubs within the Club, such as our beloved Book Club and Cigar Club. Our members host many private events like weddings, social events, and celebrations of life milestones.

The Front Desk Receptionist is responsible for meeting the needs of Members and Guests during their experience at Fiddler's Elbow. The Front Desk Receptionist plays a vital role in the Clubhouse as the first point of contact for Members and Guests.

Essential Functions:

• Greet Members and Guests immediately upon arrival
• Provide a warm welcome and a fond farewell
• Answer telephone, take messages and direct calls to appropriate extensions
• Respond to Guest Inquiries via Email
• Provide schedule and other Club information to Members, Guests and staff
• Take reservations for events/dinner, assist in the creation of floor plans and ensure Member's sign checks at time of event
• Direct and whenever possible escort Members to destinations in Club
• Enforce club rules; including dress code
• Ensure work area, coat closet and reception area is kept neat and clean
• Must be knowledgeable of Club services, hours of operation, directions to and from Club and basic event information
• Assist with tracking daily To-Go orders
• Assist with Club Events, i.e., Floor Plans, Reservation Lists, CHITS (receipts) & Name Cards
• Exercise judgment while handling guest inquiries, and respond promptly with accurate and thorough information according to the individual needs of Members and Guests
• Cut and arrange name tents for tables for reservations
• Weekly Special Menus (Sea to Table & Steak House Night)
• Send morning agenda to Club personnel via Outlook
• Perform other duties as assigned by Manager

Skills:

• Microsoft Office (Word, Outlook, Excel & Publisher)
• Active Listening
• Service Orientation
• Strong Communication
• Multi-Tasking
• Organization

Work Styles:

• Exactness
• Responsibility
• Concern for Others
• Integrity

Personality:

• Self-motivated
• Flexible
• Professional
• Positive

Required Education/Experience:

• High School Graduate
• Previous employment in the hospitality industry preferred
• Proficient in use of computers to include Microsoft Office Suite
• Must be able to communicate in the predominant language of our Members and Guests

Required Qualifications:

• Must be at least 18 years of age
• Must be able to communicate and understand the predominant language of our members and guests
• Must be a team player; possess the ability to collaborate and work well with others
• Must possess the ability to work effectively under pressure and maintain excellent service standards
• Must have excellent listening skills and an eagerness to provide excellent service

Physical Requirements:

• Ability to handle many tasks at once
• Ability to reach, bend, stoop, wipe and lift to perform job functions
• Manual dexterity to operate a computer and other common office equipment on a constant basis
• Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis
• Ability to work in a fast-paced environment and remain calm under pressure
• Ability to work for extended periods of time while standing.

Working Conditions:

• Must be able to work day and/or night hours, occasional long hours, weekends and holidays

Why join the Fiddler's Family?

Benefits for ALL staff members:

• Competitive pay
• 2 days off per week
• Career advancement opportunities within our Club Development and Continuing Education
• Golf, Paddle/Tennis, and Fitness Privileges
• Paid Sick Leave
• PLUM Benefits
• Annual Summer and Holiday staff events
• 401(k) Plan, eligibility after 1 year of employment

Benefits for Full Time Staff Members also include:

• Comprehensive healthcare, dental and vision package
• Flexible Spending & Dependent Care Accounts
• Paid Time Off (Vacation and Holiday)
• Life insurance