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The Property Manager is responsible for overseeing the efficient operation, maintenance, and administration of residential or commercial properties. This role requires strong organizational skills, attention to detail, and a commitment to providing exceptional tenant relations and customer service. The Property Manager will manage various functions, including property maintenance, lease management, financial oversight, and legal compliance, to ensure the profitability and optimal functioning of the properties.

Responsibilities

• Direct and coordinate the activities involved in the operation and maintenance of residential or commercial properties to ensure a high level of tenant satisfaction and operational efficiency.
• Manage tenant relations, including handling inquiries, complaints, and service requests, conducting move-in and move-out inspections, and fostering positive relationships to encourage lease renewals and tenant retention.
• Oversee the property maintenance program, which includes conducting regular inspections, scheduling repairs and renovations, and ensuring properties meet health and safety standards.
• Execute lease management tasks such as advertising vacant properties, screening prospective tenants, conducting background and credit checks, negotiating leases, and ensuring compliance with local laws and regulations.
• Develop, manage, and reconcile property budgets, including overseeing rent collection processes, tracking operational expenses, and preparing financial reports for property owners.
• Ensure all property-related activities are in compliance with applicable federal, state, and local laws and regulations, including staying current on changes in legal requirements that may affect property management.
• Hire, supervise, and negotiate contracts with vendors, maintenance staff, and service providers, monitoring their performance and ensuring services are delivered as expected.
• Formulate and implement emergency response protocols for the properties, providing prompt and effective solutions during unforeseen incidents or emergencies.
• Collaborate with senior Property Manager and other staff members in strategic planning and execution of property management objectives.
• Manage additional tasks and duties as required, which may include court hearings, property inspections, onboarding new owners, and providing backup support for reception and other property managers as needed.

Required Skills

• Comprehensive knowledge of property management principles, including tenant relations, property maintenance, and lease administration.
• Understanding of real estate industry trends and market conditions, crucial for strategic planning and decision-making.
• Familiarity with the property inspection process, ensuring adherence to quality and safety standards.
• Proficiency in handling tenant-related issues, from screening and selection to move-out processes.
• Proficient in using property management software and financial management tools.
• Exceptional communication, negotiation, and interpersonal skills.
• Strong ability to multitask, prioritize tasks, and manage time effectively.
• In-depth knowledge of local, state, and federal property laws and regulations.

Physical Requirements

• Must be able to lift up to 20-30 pounds, climb stairs, and perform physical tasks associated with property inspections and maintenance.
• Must have a valid driver's license and reliable transportation.
• May be subject to temperature changes during property inspections and must be able to work in a variety of weather conditions.
• Standard office environment when not conducting on-site activities.

Education

• Bachelor's degree in Business, Real Estate, or related field (preferred).
• 3-year minimum of experience in property management, with direct experience in tenant relations, budget management, and property maintenance.
• 5 Years Preferred of experience in property management, with direct experience in tenant relations, budget management, and property maintenance.
• Real Estate License (Required)