Fix.com

About Fix

Fix is an e-commerce company focused on helping customers find the replacement parts, repair information, and support they need for appliances, lawn and garden equipment, power tools, and other household products.

The company is committed to making repairs easier by providing customers with access to parts, product information, and dependable support throughout the purchasing and repair process.

Job Overview

Fix is seeking a professional and customer-focused Client Service Representative to join our remote team. This position serves as an important point of contact between the company and its customers, providing responsive customer support while assisting with order-related questions, product information, and general service inquiries.

The ideal candidate is organized, detail-oriented, and committed to providing a positive customer experience. You will work remotely while assisting customers and coordinating with internal teams to ensure inquiries are handled accurately and efficiently.

Key Responsibilities

• Respond professionally to customer inquiries by phone, email, and other communication channels.
• Assist customers with product, replacement part, order, and general service questions.
• Provide accurate information regarding company products and available services.
• Maintain accurate customer records and documentation.
• Assist with order updates, customer follow-ups, and service-related requests.
• Communicate with internal departments to support customer needs.
• Help resolve customer concerns in a professional and timely manner.
• Prepare and maintain reports, correspondence, and administrative records.
• Perform data entry and maintain organized electronic files.
• Maintain confidentiality of company and customer information.
• Represent Fix professionally during all customer interactions.
• Perform additional administrative and customer-service duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, call center, retail, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Basic proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Ability to work independently in a remote environment.
• Strong attention to detail and problem-solving skills.
• Professional demeanor with strong interpersonal skills.
• Ability and willingness to learn product and replacement-part information.
• Reliable internet connection and a suitable remote workspace.

Benefits

• Competitive hourly pay: $35.00 - $40.00 per hour
• 401(k) with company matching
• Dental insurance
• Flexible work schedule
• Work remotely from home
• Health insurance (medical, dental, and vision)
• Paid Time Off (PTO)
• Vision insurance
• Ongoing training and professional development opportunities
• Supportive and collaborative remote work environment

Schedule

• Remote Position
• Monday through Friday
• Flexible hours based on business needs and employee availability

Fix is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and welcome qualified applicants from diverse backgrounds. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected under applicable law.