Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.
As a Nelnet company, the perks at NBS go beyond our benefits package. You're part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.
The Program Manager is responsible for overseeing the planning, coordination, and execution of the FSTC program, ensuring alignment across internal teams and external stakeholders. This role manages roadmaps, timelines, resources, risks, and performance metrics while driving cross-functional collaboration and resolving operational barriers. The Program Manager will support the development of scalable processes and operating models to enable program growth, provide visibility to leadership through regular reporting, and partner with program leadership on team development and resource planning.
JOB RESPONSIBILITIES:
- Provide day-to-day work direction and task prioritization for subset of team
- Coordinate across internal departments and external stakeholders
- Track program KPIs, prepare executive-level reporting, and present progress to leadership
- Manage program budget, resource allocation, and vendor relationships
- Lead weekly team standups, resolve cross-functional blockers, and maintain program risk register
- Develop and iterate on scalability plans to support client growth
- Partner with the FSTC Manager on team performance, coaching, and hiring decisions for dotted-line roles
**Pay Range for this role is - $70,000
EDUCATION:
Bachelor's degree in Business Administration, Project Management, Operations, or a related field, or an equivalent combination of education and experience preferred.
EXPERIENCE:
- 3-5 years of experience in program management, project management, operations, or a related field.
- Experience leading cross-functional initiatives and coordinating work across multiple teams and stakeholders.
- Experience managing project timelines, deliverables, risks, resources, and competing priorities.
- Experience developing processes, tracking performance metrics, and supporting operational improvements in a growing or changing environment.
- Experience working with CRM, project management, or program management platforms such as Salesforce, Jira, Asana, or similar tools.
COMPETENCIES - SKILLS/KNOWLEDGE/ABILITIES:
- Strong program management and organizational skills, with the ability to manage multiple workstreams, competing priorities, and complex initiatives.
- Excellent communication and interpersonal skills, with the ability to build relationships and collaborate effectively with internal and external stakeholders.
- Strong leadership and problem-solving skills, with the ability to identify risks, remove barriers, and drive initiatives to completion.
- Ability to analyze program data, track key performance indicators, and use insights to support decision-making and continuous improvement.
- Strong understanding of project planning, resource management, risk mitigation, and process improvement principles.
- Ability to develop and implement scalable processes and operating models in a growing or changing environment.
- Strong presentation skills, with the ability to communicate complex information clearly to both technical and non-technical audiences, including senior leadership.
- Demonstrated ability to exercise sound judgment, work independently, and manage sensitive information with discretion.
- Proficiency with Microsoft Office Suite and experience working with CRM, project management, or program management platforms.
This position offers a hybrid work option. Nelnet values flexibility and understands the importance of work-life integration. Our hybrid work environment allows associates Living within 30 miles our Lincon Nebraska office location to work remotely for part of the week, while also fostering collaboration and team connection through in-office presence three days per week.
Please note that we are unable to provide visa sponsorship for this position. To be considered, candidates must already be authorized to work in the United States without the need for current or future sponsorship.
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.
Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net.
Nelnet is a Drug Free and Tobacco Free Workplace.
Use of Artificial Intelligence in Hiring
We may use automated or artificial intelligence enabled tools to assist with the initial review of applications, such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions. A recruiter reviews applications and determines which candidates move forward in the hiring process. For more information, see our Privacy Policy and Pre-Use Notice: Automated Tools in Hiring
