F & B

Description

Position Title: Noah's Canteen Host

Department: Food & Beverage 

Location: Family-Friendly Year-Round Ski & Mt Bike Resort 

Status: Seasonal / Part-Time (as applicable)

Position Summary

Noah's Canteen Host is the first point of contact for guests dining at Silver Mt Resort. This role is responsible for creating a warm, welcoming, and organized dining experience for families, children, and guests of all ages. The Host manages guest flow, supports front-of-house operations, and upholds the resort's standards for safety, cleanliness, and hospitality

Requirements

Guest Experience

Greet guests promptly and courteously upon arrival

Provide clear direction regarding seating, ordering procedures, and amenities

Maintain a friendly, patient, and upbeat demeanor in a fast-paced, high-volume environment

Engage positively with families and children, ensuring a welcoming atmosphere

Seating & Flow Management

Manage guest lines and seating assignments efficiently

Monitor dining room capacity and wait times

Coordinate with kitchen and service staff to ensure smooth operations

Assist with crowd control during peak ski and bike hours (lunch rushes, holidays, weekends)

Cleanliness & Safety

Maintain cleanliness of entryways, host stands, and dining areas

Support table clearing, sanitizing, and resetting as needed

Ensure walkways remain clear and safe for guests in ski boots and winter gear

Follow all food safety, sanitation, and resort safety protocols

Team Support

Communicate effectively with servers, cashiers, kitchen staff, and supervisors

Assist with guest questions, special requests, and basic issue resolution

Support opening and closing duties as assigned

Qualifications

Previous customer service or hospitality experience preferred

Experience working with families and children strongly desired

Ability to remain calm, friendly, and organized in busy environments

Strong communication and interpersonal skills

Ability to stand for extended periods and work in year-round resort setting

Availability to work weekends, holidays, and peak ski season hours

Physical Requirements

Standing and walking for extended periods

Lifting up to 30 lbs occasionally

Working in a high-traffic environment with fluctuating temperatures

Desired Attributes

Positive attitude and team-oriented mindset

Dependable and punctual

Guest-focused with strong attention to detail

Comfortable enforcing policies politely and professionally

Weekend and Holiday availability