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Field Service Engineer

Location: Atlanta

Responsibilities

• Provide service and support during field visits for customer equipment.
• Manage on‑site installation, repair, and maintenance of equipment.
• Diagnose technical problems and determine proper solutions to achieve customer satisfaction.
• Install equipment at customer facilities according to EOS specifications.
• Provide on‑site technical/remote assistance for troubleshooting and repair.
• Perform preventive maintenance procedures within scheduled times.
• Submit timely and accurate service documentation per EOS procedures and guidelines.
• Cooperate in projects such as training, documentation, and exhibition installations.
• Work closely with 2nd Level Support to maintain local install base to company standards.
• Communicate and maintain service records and field service reports.
• Manage EOS service tools and spare parts inventory for accurate asset inventory.

Qualifications

• Minimum 2–3 years of experience servicing industrial equipment.
• Certified technician or skilled worker in electrical engineering technology.
• Experience in additive manufacturing data preparation using MAGICS and/or SolidWorks.
• Thorough product knowledge of industrial lasers and axis motion systems.
• Skilled in using written, oral, schematic and diagram engineering instructions.
• Computer knowledge (PC configuration, MS‑Windows, network knowledge, MS Office).
• Availability to work irregular shifts, including evenings and weekends.
• Ability to work independently as well as within a team.
• Professional appearance and conduct with good communication skills.
• Willingness to travel extensively, including international travel.
• Valid driver’s license and passport.

Equal Employment Opportunity

EOS welcomes individuals from all backgrounds, ensuring equal opportunities without regard to race, color, religion, national origin, gender identity, expression, sexual orientation, age, or disability.