Engini

The Role

Account Manager role at Engini focused on B2B SaaS customer success and revenue retention.

What You’ll Do

• Own a portfolio of 20‑40 mid‑market and enterprise accounts through onboarding, adoption, value realization, and renewal.
• Run structured QBRs, executive business reviews, and success plans tied to measurable customer KPIs.
• Drive expansion – identify new use cases, introduce AI Workers, partner with AEs on upsells.
• Be the customer’s voice internally – product feedback, PS coordination, exec escalations.
• Fight churn early – health scoring, red‑flag detection, recovery plays.
• Build playbooks that scale as the US book grows.

What You Bring

• 4+ years in CSM roles at B2B SaaS companies, ideally iPaaS, automation, or enterprise software.
• Proven ownership of $1M+ ARR books with strong NRR.
• Technical fluency – you can read a workflow, understand an API, and talk shop with a CIO’s team.
• Executive presence – comfortable presenting to VPs and C‑level.
• Based in NYC or willing to be; US work authorization.

Nice to Have

• Experience with AI / automation products.
• Background working with ERP or CRM ecosystems.
• Hebrew bonus for Israel‑HQ coordination (not required).

Why This Role Matters

Engini already has 118+ paying customers. 55% are up for renewal in the next 12 months. Your book = the company’s growth engine.