Elm & Oak Health

Make a meaningful difference where it matters most.
At Elm & Oak Health, we're on a mission to bring dignity and stability to the most vulnerable members of our communities. We're looking for a Health Home Care Manager to serve individuals and families throughout Cattaraugus County. In this role, you'll provide care management to members eligible for Health Home services helping individuals with mental health diagnosis, substance use disorders, and other chronic medical conditions - and the families who support them - access recovery-focused, person-centered care. You'll coordinate closely with a network of health, behavioral health, law enforcement, and community partners so that everyone you work with gets the right support at the right time. If you're a natural relationship-builder who wants a career that changes lives every day, this is your chance.
For over 50 years, Elm & Oak Health has worked to improve the health and lives of individuals and families receiving government-sponsored health insurance. Today, we're the largest Care Management Agency in our region, servicing 28 counties and 3,000+ members - wth a reputation for excellence built one relationship at a time.
That reputation comes form how we work: with compassion, empowerment, and teamwork at the center of everything. It's the same spirit that drives our award-winning culture. Join us, and you'll do more than build a career - you'll make a real difference, backed by flexible work arrangements, competitive pay, and benefits that support you as much as you support others.
Candidate must be willing to travel throughout Cattaraugus County; candidate should have previous experience working with adults.
Grade 207: This is a full time position, working from home.
The minimum and maximum annual salary that Elm & Oak Health believes in good faith to be accurate for this position at the time of this posting are $46,948 - $57,380. In addition to your salary, Elm & Oak Health offers a comprehensive benefits package (all benefits are subject to eligibility requirements) and non-monetary perks. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.
POSITION SUMMARY
Provides care management services to specific population eligible for Health Home services. Provides information, referrals, and/or care management on health and psychosocial issues.
This position works with substantial independence in the field, with consultation available from Team Lead and/or Supervisor, as needed.
ESSENTIAL JOB DUTIES/FUNCTIONS
% of Time
Essential Function
50%
Care Management
• Receives referrals of members for Health Home services from internal and external sources.
• Contacts referral within appropriate timeframe, addresses any urgent /emergent issues and schedules an appointment for a face-to-face intake, within required time frame.
• Conducts comprehensive bio-psycho-social assessments for adults and/or children using NYS and agency approved processes and documents.
• Develops therapeutic relationship with member utilizing person centered interventions based on the member's level of activation and presenting conditions.
• Coordinates services through communication with all identified health and community providers/agencies connected to the member.
• Develops a Person-Centered Plan of Care with the member and involved providers.
• Disseminates this information to all individuals who are involved in members' care, as approved by member.
• Interviews referrals and their families to collect data, disseminate pre-approved health education information.
• Determines need and makes recommendations for continuation of or change in services.
• Maintains, at minimum, monthly telephonic contact with the member and an in-person visits at minimum once every three months. Contacts may be more often depending upon the acuity and/or complexity of the member's current condition or situation. If staff manage members that are in a program that requires a higher level of engagement such as Health Home Plus or Children's, the required number of contacts and core services are made. Seeks out consultation/information for complex medical, behavioral health or psycho-social needs, as needed.
• Recognizes cultural differences, demonstrates responsiveness to those differences when working with members and others in the community.
• Travels as required for home visits and other community activities.
• Adheres to Elm & Oak Health professional boundaries and protocols.
30%
Documentation
• Completes all required documentation in a complete, clear, concise and timely fashion insuring that the information presented is readily understood and actionable by team members.
• Must show aptitude in software platforms used within the program within 3 months of initial training and/or 6 months of hire, whichever comes first.
• Completes all necessary assessments to include a comprehensive assessment as required by the Health Home hub, Health Home authorization, HML assessment within regulatory time frames, and any other documentation requirements as defined by each Health Home hub.
• Documentation of a Person-Centered Care Plan, in collaboration with the client and providers
• Review and update of assessments, as mandated by regulations.
• Maintains documentation that is thorough, clearly written, and reflective of members' plan of care activities. Documentation needs to be completed at minimum 1x/month and more often as contacts and actions occur in the members' case and/or as needed for specific program requirements.
• Documents in electronic record regarding care management/coaching activities and termination as appropriate.
15%
Collaboration
• Participates as a member of multi-disciplinary Care Management team.
• Initiates and facilitates member focused meetings to include the member, community providers and significant others, as identified by member for the purpose of care coordination and establishment of a natural support group.
• Participates in inter-agency teams to enhance the work environment and provision of services for members.
• Participate effectively as a team member within the Elm & Oak Health team by fostering a positive working relationship with members, providers, and Monroe Plan staff; working effectively with others to coordinate member and access care support services; supporting team members for cross coverage as workload dictates.
• Collaborate with other members of Health Home staff related to member needs, barriers to care and outcome enhancement strategies.
• Manages conflict to support a positive outcome.
• Participate in community activities to promote health and public awareness using Elm & Oak Health specified materials.
• Assists in locating members in the community through home visits and collaboration with known providers.
• Attend and participate in in-service training.
10%
Communication
• Presents in a professional and articulate manner that supports the development of a therapeutic relationship with the member and community providers.
• Provide feedback to providers regarding the progress made and barriers encountered by their patients.
• Demonstrates listening skills to support member engagement and development of a person-centered plan of care.
• Provide program information to members and providers, and other organizations as requested to introduce and support program participation.
OTHER FUNCTIONS AND RESPONSIBILITIES
Position Limitations:
-Cannot perform any tasks which are governed by license or registration (i.e. cannot answer questions or make recommendations RE diagnosis, medications or treatment).
-Cannot transport active Monroe Plan members at any time.
-Cannot perform hands on care.
MINIMUM REQUIREMENTS/LICENSES/CERTIFICATIONS
- Master's degree in Social Work, Psychology, Nursing, Rehabilitation, Education, OT, PT, Recreation, Counseling, Community Mental Health, Child & Family Studies, Sociology, Speech & Hearing or other Human Services field AND 1 year of experience providing direct services to people with Serious Mental Illness, developmental disabilities, alcoholism or substance abuse and/or children with SED; or linking individuals with Serious Mental Illness, children with SED, developmental disabilities and/or alcoholism or substance abuse to a broad range of services essential to successful living in a community setting.
- Bachelor's degree in Social Work, Psychology, Nursing, Rehabilitation, Education, OT, PT, Recreation, Counseling, Community Mental Health, Child & Family Studies, Sociology, Speech & Hearing or other Human Services field AND 2 years of experience providing direct services to people with Serious Mental Illness, developmental disabilities, alcoholism or substance abuse and/or children with SED; or linking individuals with Serious Mental Illness, children with SED, developmental disabilities and/or alcoholism or substance abuse to a broad range of services essential to successful living in a community setting.
- Credentialed Alcoholism and Substance Abuse Counselor (CASAC) AND 2 years of experience providing direct services to people with Serious Mental Illness, developmental disabilities, alcoholism or substance abuse and/or children with SED; or linking individuals with Serious Mental Illness, children with SED, developmental disabilities and/or alcoholism or substance abuse to a broad range of services essential to successful living in a community setting.
- Bachelor's degree or higher in ANY field with either 3 years of experience providing direct services to people with Serious Mental Illness, developmental disabilities, alcoholism or substance abuse and/or children with SED; or linking individuals with Serious Mental Illness, children with SED, developmental disabilities and/or alcoholism or substance abuse to a broad range of services essential to successful living in a community setting OR 2 years of experience as a Health Home Care Manager serving the SMI or SED population.
- Demonstrates ability to respect individual/family diversity and maintain confidentiality.
- Demonstrates ability to work as a team member.
- Knowledge of and ability to work collaboratively with providers and county/community health and human services.
- Ability to demonstrate excellent communication skills both oral and written as well as strong interpersonal skills.
- Proven ability to work independently and to manage time appropriately
- Strong organizational skills.
- Computer literate.
- Candidates will need a NYS driver's license and to own or have access to reliable transportation that enables them to fulfill travel requirements of the job including but not limited to, daily visits to members' homes.
Preferred Qualifications
- Previous experience working as a Health Home Care Manager
PHI MINIMUM NECESSARY USE: This staff position PHI access will be determined based on Minimum Necessary standards. The Minimum Necessary Grid can be found on the Human Resources and Compliance Web pages.
This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Additional responsibilities, tasks and duties may be assigned as necessary.
Elm & Oak Health is an Equal Opportunity Employer