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Infographic showing various job openings at Electronic Merchant Systems in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Compliance Specialist

ELECTRONIC MERCHANT SYSTEMS LLC

Cleveland, OH • On-site

Other

Re-posted 21 days ago

Job description

Compliance Specialist
Electronic Merchant Systems is seeking a qualified candidate for Compliance Specialist in Cleveland, OH.
Position Overview:
  • Responsible for assisting with compliance research and resolution.

Job Responsibilities:
  • Research compliance issues and assist with providing the best resolution
  • Work with clients on account issues and concerns
  • Review and analyze legal document requests
  • Pull and upload file documentation
  • Liaison between outside counsel and upper management
  • Act as subject matter expert for Client Services team
  • Act as a point of contact for escalated issues

Position Summary
The Compliance Specialist is responsible for ensuring adherence to card network rules, regulatory requirements, and internal policies within a payment processing environment. This role will lead responses to card brand violation programs and monitor merchant compliance.
Key Responsibilities
  • Monitor compliance with card network rules (Visa, Mastercard, Amex, Discover), including dispute and fraud monitoring programs
  • Manage and respond to card brand violations, including:
  • Visa VIRP
  • Mastercard BRAM
  • Draft and submit remediation plans, representment strategies, and compliance responses within required SLAs
  • Conduct merchant reviews and ongoing due diligence (KYC/KYB) to identify high-risk or non-compliant activity
  • Investigate alerts related to potential compliance violations through website monitoring
  • Monitor and review retroactive MATCH alerts
  • Maintain detailed documentation of violations, responses, and remediation efforts for audit and regulatory review
  • Support internal and external audits, including evidence gathering and control validation
  • Assist in updating compliance policies and procedures aligned with evolving card brand and regulatory requirements

Qualifications
  • 2-5 years of experience in payments, compliance, or risk management within a merchant acquiring environment
  • Strong working knowledge of card network monitoring programs and thresholds (Visa, Mastercard)
  • Experience responding to card brand violations and managing remediation plans
  • Familiarity with PCI DSS, AML/BSA, and OFAC requirements
  • Strong analytical and investigative skills with high attention to detail
  • Ability to manage sensitive data in accordance with privacy and security standards

Preferred Qualifications
  • Experience with chargeback management platforms and fraud monitoring tools
  • Experience interacting directly with card brands or sponsor banks
  • Knowledge of merchant vertical risk profiles and prohibited/restricted categories

Key Competencies
  • Card network rule interpretation and application
  • Regulatory compliance and risk mitigation
  • Data analysis and trend identification
  • Written communication (formal responses to card brands and partners)
  • Cross-functional collaboration under tight deadlines

***If you are located in Cleveland, Ohio this position is onsite***

Apply