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Eko Solutions

7 jobs near Columbus, OH

Eko

Customer Experience Associate

Berkeley, CA · On-site

$20.50 - $27.25/hr

Company Description Eko is a venture-backed digital health company harnessing the power of ... Engage cross-departmentally, particularly with Product and Quality teams, streamlining solutions to ...

Eko

Customer Experience Associate

Berkeley, CA

$20.50 - $27.25/hr

Company Description Eko is a venture-backed digital health company harnessing the power of ... Engage cross-departmentally, particularly with Product and Quality teams, streamlining solutions to ...

Eko

Senior Product Manager, Enterprise

Emeryville, CA · Remote

$146K - $193K/yr

This honor reflects the mission to transform cardiac and pulmonary care through AI-powered stethoscopes and digital health solutions. Case Studies & Customer Stories Eko Blog Newsroom Work Experience ...

NETSYNC

Supervisor I

Dallas, TX · On-site

... solutions for enterprise sized clients • Provide Tier 1 support for network and Collaboration ... all IKO/EKO meeting and be able to conduct all SAVANT duties pertinent to their projects • ...

Netsync Network Solutions

Supervisor I

Dallas, TX · On-site

Be a team player with the ability to work with peers implementing Collaboration solutions for ... Be involved in all IKO/EKO meeting and be able to conduct all SAVANT duties pertinent to their ...

Netsync Network Solutions

Supervisor I

Dallas, TX · On-site

Be a team player with the ability to work with peers implementing Collaboration solutions for ... Be involved in all IKO/EKO meeting and be able to conduct all SAVANT duties pertinent to their ...

Netsync Network Solutions

Supervisor I

Dallas, TX · On-site

Be a team player with the ability to work with peers implementing Collaboration solutions for ... Be involved in all IKO/EKO meeting and be able to conduct all SAVANT duties pertinent to their ...

Customer Experience Associate

Eko

Berkeley, CA • On-site

$20.50 - $27.25/hr

Full-time

Re-posted 24 days ago

Job description

Company Description
Eko is a venture-backed digital health company harnessing the power of smartphones and cloud data for screening and monitoring individuals with cardiovascular diseases. We have built a platform of non-invasive cardiovascular monitoring devices, clinical software, and point-of-care decision support software to improve the delivery of cardiovascular care.
In 2015, we launched the Eko Core Digital Stethoscope, the first FDA-cleared digital stethoscope on the market to wirelessly stream heart and lung sounds to HIPAA-compliant software. It is now used by clinicians at over 1000 hospitals & health systems around the globe and was recognized as a "Best Invention of the Year" by TIME Magazine. Eko's latest FDA-cleared device, DUO, is the first combined digital stethoscope and ECG cardiac monitor with cardiac AI for in-clinic and at-home monitoring, offering 28 million heart disease patients the ability to seamlessly send cardiac data to their physicians.
Eko Devices was established in 2013 and has offices in Berkeley and San Francisco.
Job Description
What we are looking for:
  • You are passionate about supporting customers, processing their feedback and advocating for user-centered research
  • You are well organized and take initiative
  • You use your product sense to identify and advocate for a great user experience
  • You have great communication skills and are able to initiate and manage cross-departmental conversations and projects
  • You are process and data-driven and understand the value of user-centered design
  • You are naturally empathetic and always advocating for the customer
  • You are comfortable on the phone and enjoy talking to customers
  • You are a creative problem solver and operate with curiosity
  • You are able to manage multiple tasks and projects at once
  • You like to push yourself and want to grow in your role on the CX team - the sky's the limit!
  • You are flexible and able to navigate change - being a team player is the name of the game

What you will do at Eko:
  • Lead the customer support channels, interacting with our customers via phones, emails, and social media
  • Maintain a high customer satisfaction rating and low ticket response times, reporting these metrics out to stakeholders regularly
  • Work closely with the Director of Customer Experience to help further develop processes that enhance the productivity of the CX team
  • Track trends and customer feedback and report data to stakeholders
  • Become an expert on Eko products and customer use cases
  • Lead projects and conduct user research, advocating for data-driven decisions
  • Engage cross-departmentally, particularly with Product and Quality teams, streamlining solutions to customer-facing issues

Qualifications
Requirements:
  • Minimum 1-year experience in customer support, phone experience is a plus
  • Strong written and verbal communication skills

"Icing on the Cake" Skills:
  • A passion for improving healthcare delivery and health tech innovation
  • Familiarity with User Research
  • Familiarity with or experience in the medical device or healthcare industry
  • Experience with managing a CRM tool such as Zendesk

Additional Information
All your information will be kept confidential according to EEO guidelines.

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