Ecoslay

Location: Clarkston, GA

Employment Type: Full-Time

Deliver the Ecoslay Experience

At Ecoslay, every shipment is an opportunity to delight a customer. We're looking for an experienced Shipping Team Lead to oversee our fast-paced fulfillment operations across direct-to-consumer, wholesale, retail, and Amazon channels. This is a hands-on leadership role for someone who thrives in an e-commerce environment, enjoys building efficient processes, and isn't afraid to roll up their sleeves alongside their team.

If you've led shipping operations for an e-commerce brand and understand the importance of speed, accuracy, and customer experience, we'd love to hear from you.

What You'll Do

• Lead, coach, and support the Shipping Team to ensure orders are fulfilled accurately and on time.
• Oversee daily fulfillment for Shopify, Amazon, wholesale, and retail orders.
• Print, organize, and prioritize daily orders while assigning work to the team.
• Conduct regular one-on-one meetings, provide coaching, and foster a positive, accountable team culture.
• Monitor shipping quality and identify product or packing issues before they reach customers.
• Ensure products are packaged securely to minimize damage during transit.
• Manage finished goods inventory and shipping supply levels, communicating inventory needs proactively.
• Coordinate shipments with USPS, UPS, FedEx, DHL, freight carriers, and other logistics partners.
• Create and manage Amazon FBA shipments while ensuring compliance with Amazon requirements.
• Process shipping invoices and documentation accurately.
• Respond to retailer and internal inquiries regarding shipment status, delays, and tracking.
• Organize pallet shipments, receive shipping materials, and maintain a clean, safe, and organized warehouse.
• Process returned products, including inventory reconciliation and recycling initiatives.
• Provide weekly shipping and inventory updates to leadership.
• Continuously identify opportunities to improve efficiency, accuracy, and team performance.

What We're Looking ForRequired Qualifications

• 2+ years of leadership experience in an e-commerce shipping or fulfillment environment.
• Experience managing direct-to-consumer order fulfillment for a growing e-commerce business.
• Familiarity with multi-channel fulfillment, including Shopify, Amazon FBA, wholesale, and retail operations.
• Experience using shipping software such as ShippingEasy, ShipStation, or similar platforms.
• Working knowledge of USPS, UPS, FedEx, DHL, freight shipping, and carrier documentation.
• Strong organizational skills with exceptional attention to detail.
• Proven ability to prioritize multiple deadlines in a fast-paced environment.
• Excellent communication and leadership skills.
• Comfortable using inventory management systems, spreadsheets, and warehouse technology.
• Ability to lift up to 50 pounds and perform the physical requirements of a warehouse environment.

Preferred Qualifications

• Experience in the beauty, cosmetics, or consumer packaged goods (CPG) industry.
• Experience with international shipping and customs documentation.
• Familiarity with Zoho Inventory or similar ERP systems.
• Lean, Six Sigma, or warehouse process improvement experience.

Why Ecoslay?

At Ecoslay, we're more than a hair care company. We're a mission-driven brand committed to sustainability, ingredient integrity, education, and community. Every order that leaves our warehouse represents our commitment to delivering exceptional products while caring for both people and the planet.

Benefits

• Competitive salary
• Health benefits
• 401(k)
• Paid time off
• Opportunities for professional growth
• Supportive, collaborative team environment
• Employee discounts on Ecoslay products
• If you're passionate about e-commerce operations, love building high-performing teams, and want to help shape the future of a growing brand, we'd love to hear from you.