Esp Engineered

Zenskar is growing fast, and this role is at the heart of it — helping customers see real value, building on a motion that's already working, and doing it alongside a sharp, ambitious team.

You’ll be the voice of the customer internally, partnering with Sales, Product, and Engineering to solve complex customer problems and not just explain features.

You’ll bring genuine finance domain credibility: you can have thoughtful, credible conversations with Controllers and Finance leaders on topics such as revenue recognition, billing complexity, and close cycles, and connect those discussions back to product value.

What you will be doing:

• Understand customer billing models and configure Zenskar contracts, pricing, metering, and invoicing accurately.
• Translate complex business requirements into clear, structured Zenskar workflows and setups.
• Design solutions for complex B2B SaaS products, focused on outcomes rather than features.

Pre-Sales & Technical Discovery

• Partner with Sales on live demos, sandbox setups, and RFP responses.
• Participate in discovery conversations with CTOs, CFOs, Controllers, VPs of Finance, and senior stakeholders, connecting customer needs to Zenskar's capabilities.
• Build and maintain demo environments that reflect real‑world enterprise use cases.
• Support larger deal cycles and contribute meaningfully to deal outcomes.
• Act as the voice of the customer internally, sharing structured insights with Product and Engineering.
• Create clear handoff documentation when transitioning deals or use cases.
• Raise and follow through on time‑sensitive issues to ensure momentum is never lost.

Documentation & Enablement

• Create customer‑specific solution documentation and onboarding references.
• Contribute to internal knowledge bases, enablement material, and product documentation.
• Communicate clearly — simple enough for a CXO, precise enough for technical teams.
• 6–10 years of experience in Solutions Engineering, Pre‑Sales, or Technical Consulting.
• Comfort supporting enterprise‑grade deal cycles and multi‑stakeholder buying processes.
• Hands‑on experience supporting customers across global markets, especially North America.
• Strong communication and demo skills: you can explain the why behind a solution, not just the how.
• Conceptual understanding of SaaS architecture and APIs, with the ability to reason through workflows and usage issues.
• Familiarity with Salesforce CRM.
• Deep familiarity with the finance function: you understand how controllers operate, what they care about (close cycles, rev rec, AR hygiene), and can speak their language without needing a translator.
• Strong analytical thinking and a structured approach to problem‑solving.
• High ownership, curiosity, and comfort operating in fast‑moving environments.
• Willing to work standard US business hours (ET/PT) on weekdays.
• A sense of humor and the ability to not take yourself too seriously — we're building something hard, and that's more fun with people who can laugh at the chaos.

Good to Have

• CPA, CA, or equivalent practitioner background in accounting, audit, financial operations, or ERP consulting.
• Hands‑on experience with billing, revenue recognition, or order‑to‑cash workflows — either as a practitioner or someone who has implemented solutions in this space.
• Proven track record of owning implementation outcomes end‑to‑end — accountable for go‑live quality and timeline.
• Prior experience at a fintech, billing, ERP, or RevOps SaaS company. NetSuite, Salesforce Billing, Zuora, Chargebee, or Recurly experience is directly relevant.

Compensation

• $150k-$200k (Fixed + Variable); uncapped accelerators for overachieving revenue targets
• We have hit product‑market fit and are seeing strong demand for our product. If you are an ambitious salesperson, you can make significant upside in commissions!
• ESOPs

Location

• Remote (North America)