Epi Events

Director of Operations – Raleigh/Durham/Chapel Hill Region Event Partners Inc. (EPI) is a leading event staff provider.  Servicing clients in the Sport and Entertainment industry since 2005, EPI provides quality parking, access control, bag checkers, ticket takers, ushers, guest services, premium attendants, front of house and back of house event staff for numerous athletic events, concerts and special events throughout the country.
 
 The Director of Operations will be responsible for the overall management and supervision of all aspects of EPI business in the region, specifically EPI’s operations with Parking and Transportation Services at The University of North Carolina Chapel Hill, and at Duke University.  This individual will work with Parking and Transportation Services staff members at each institution to determine staffing needs for events and day-to-day operations while managing EPI’s team of part-time event staff employees to ensure the successful operations at each University.  This individual will also manage the operations for other events and venues EPI provides staffing services to throughout the greater region.  This includes special events, music festivals, sporting events across the entire region.
 The Director of Operations – Raleigh/Durham/Chapel Hill Region must be a self-starter who is highly organized and capable of managing a diverse team of part-time employees.  This individual must be customer service oriented and poses the ability to use swift, sound judgement in a fast-paced environment.
 
 Primary Duties and Tasks:

• Serve as primary liaison between EPI and University Staff to ensure daily and event staffing needs are met.
• Attend regular meetings with department staff at both Universities in preparation for athletic and other events.
• Interview and hire part-time site managers, supervisors and event staff for parking operations. 
• Work with EPI HR to ensure employees are being on-boarded correctly and completing necessary paperwork requirements.
• Hold supervisor and staff trainings and meetings to ensure staff stay up to date on expectations and relevant topics.
• Develop relevant training materials pertinent to each location's operations.   
• Build schedules and staff events utilizing EPI's scheduling and timekeeping software, Lasso.
• Serve as manager on duty for all UNC Football and Men's Basketball game days.
• Serve as manager on duty for other events between Duke and UNC as determined with leadership based on the event schedules.
• Oversee part-time event managers at other events when not present for the events.
• Manage event staff from check in through check out during events, ensuring all positions are staffed accordingly.
• Manage and control uniform and equipment inventory to include shirts, jackets, radios, vests, Golf Carts and other equipment as assigned.
• Review and approve timekeeping and hours for accurate payroll, billing and tracking
• Grow EPI'S Business in the region.
• Other duties as assigned by COO or Owner.

 Requirements:

• Bachelor’s degree from an accredited college or university.  Degree in Sport Management, Business or Human Resources preferred.
• 3-5 Years of progressive experience in the Event Staffing/Management field.  Preferrably in Parking Operations.
• Experience managing a large team of part-time staff is preferred.
• Proficient in Microsoft Office (Outlook, Word, PowerPoint and Excel). 
• Excellent oral, written and interpersonal skills.
• Must be a self-starter with ability to work independently with minimal supervision.
• Strong organization skills a must.
• Ability to work nights, weekends, and holidays.
• Ability to work in inclement weather conditions.
• Excellent time management skills.
• Must display a positive attitude and superior customer service skills.
• Must always maintain a neat and professional image.

 
This position will report directly to the COO and Owner.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.