ECLIPSE RTO

We are Hiring Immediately! It's Your Career. Own it! 

At Rent-A-Center, we believe in putting people in control of their future. We are hiring immediately talented team members that provide great customer service in a retail type environment. 

We care for our employees: 

How would you like to have Sundays off? Yes, every Sunday. How would you like to get paid every Friday? Yes, every Friday.  We offer a comprehensive and competitive benefits package that includes everything from health insurance to 401(k) and generous paid time off (7 paid holidays, 1 week vacation after 6 months of service, and 2 weeks' vacation after 1 year of service). But you'll find the real benefits to joining us comes from within. You can work your way to the future you want.We'll help you own it!

CREDIT ASSISTANT MANAGER (CAM)

Reports to: STORE MANAGER

Summary/Objective:

The Credit Assistant Manager positively impacts revenue growth and ensures collection standards are

maintained at an appropriate level through proper collection practices and total customer satisfaction. This role

helps manage profit by following established policies and procedures including, but not limited to, cash and

inventory controls. The Credit Assistant Manager accomplishes these in a way that is consistent with the Eclipse

RTO's mission statement and core values.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential

functions. The CREDIT ASSISTANT MANAGER will:

Maintain accurate records of customer account activity, to include current and past due accounts

Review past due accounts and communicate in-person and via phone/text/email with the

customers to promote timely payments

Understand and execute 6 Step Process with all customer payments while in store or over the phone

Collect customer payments on a timely basis and meet daily/weekly collection standards

Complete daily field visits to assure daily/weekly collection standards

Complete customer service calls in a timely manner as assigned

Follow all policies and procedures and adhere to all standards

Assist Store Manager with training and providing oversight in absence of Store Manager

Assign coworkers to specific duties and assist with work schedule assignments (as needed)

Assist in managing daily operations when necessary

Refurbish merchandise to like new condition

Keep backroom and all store areas neat, clean and organized, including vacuuming, dusting, and

handling household cleaning materials

Assist as needed in loading/unloading truck, or other vehicle, per policy to safely protect coworkers,

customers, and merchandise

Assist as needed in delivering merchandise in Company provided vehicle to customer homes

Assist as needed in installing and setting up merchandise, and instructing customers on proper use

Assist as needed in picking up merchandise from customer homes

Complete customer service calls in a timely manner as assigned

Required Education and Experience:

Must be at least 23 years of age

High school diploma or GED 1 - 3 years of retail/customer service or collection experience

Valid California state driver's license and good driving record

Preferences:

Ideally, a candidate for Eclipse RTO dba Rent-A-Center ASSISTANT MANAGER is:

Friendly, with exceptional communication skills

Dynamic, with an outgoing personality and a desire to learn

Customer service oriented

Seeking a career, not just a job

Accountable, able to meet and beat business targets & goals

Experienced, with a proven track record of being dependable and responsible

Competencies

Drive & Tenacity/ Resilience

Teamwork & Collaboration

Customer Service & Communication

Conflict Management

Adapting to Change

Team Leadership

Physical Demands:

The physical demands described here are representative of those that must be met by a coworker to

successfully perform the essential functions of this job. While performing the duties of this job, the

coworker is regularly required to talk and hear. This position is very active and requires standing,

walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The coworker must

frequently lift and/or move (push/pull) heavy items and merchandise. Specific vision abilities required by this

job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to

adjust focus.

Expected Hours of Work:

This is a full-time position (approximately 38 - 40 hours per week), and days and hours of work are Monday

through Saturday, 8am to 8pm. Schedules and hours per week/overtime work may change throughout the year

as dictated by management and business needs. 

Why should you work at RAC? 

Move your career to the center of an industry-leading company. We make a point to promote from within. Endless growth potential? The chance to work with top brands and top talent? Yes, you can do all that & more! 

Do you have what it takes? 

• Must be at least 23 years of age 
• High school diploma or GED
• Valid California state driver's license and good driving record