Ec Pro Us

EC PRO US IS LOOKING FOR A CLIENT ADVOCATE Do you love horses & technology? Stop scrolling - this job may be perfect for you!This is an exciting Client Advocate role for the right person who has a passion for equestrian life and wants to build a career in the software-as-as-service (SaaS) industry.EC Pro is an award-winning equestrian client, staff, and barn management software that leads the market.EC Pro is a cloud-based software solution that gives riding school and equestrian center owners complete control over their business operations and bookings while providing customers with the digital experience and modern convenience they expect. Sound cool? Keep reading!About the RoleAt EC Pro, we're passionate about helping customers manage their most precious asset: Their team's time. By creating a world-class customer experience, building great relationships, and possessing a huge depth of knowledge about our products, the EC Pro support team plays a crucial role in helping us achieve that mission. That's where you come in.As a Client Advocate, you'll be the voice of the company, embodying those values and driving customer value and satisfaction. In the process, we'll provide mentorship, training, and the potential to make a big impact at a growing organization. If you're curious, organized, and like solving problems while helping people, we want to talk to you!ResponsibilitiesWorking directly with the Sales Team onboarding new clientsTraining new clients, assisting existing clients with questionsResponds to our customers within, as a minimum, our SLA timescalesInvestigate and document customer-reported defects Work with other departments to research and resolve customer issuesProvide customer feedback to the product and development teamsAssist in creating training materials for customers and for new hiresAccurately records and logs interaction with customers and updates account information in HubSpotMust have:Bachelor's degree in communications, marketing, or related field. Or, equivalent experience Personal knowledge and experience in the Equestrian worldStrong writing and communication skills; excellent phone presenceOrganized and self-drivenTech savvy and a quick learner 2-4 years of experience handling customer-facing technical troubleshooting in a SaaS environmentEnthusiasm for helping customers find solutionsAbility to retain ownership of an issue until resolvedNice to have:Entrepreneurial, start up, or small business experienceOur Tech Stack:ZenDeskCanvaGoogle Suite (Docs, Slides, Sheets, etc)SlackClickupCompensation$40-65,000 annually, depending on experience; eligible for bonusesPTOHealth, Dental, and Vision InsuranceOther InfoFlexible scheduleFully remote Hiring ManagerMarc McCallister, President at ECPro USContact: HR@ecpro.us