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8 Dynatrace Senior Support Engineer Jobs Hiring Near You

Dynatrace

Solutions Engineer (Remote - Bay Area)

Dynatrace is a leader in unified observability and security, and they are seeking a Solution Engineer to support their sales team. The role involves providing technical support, executing demos ...

Dynatrace

Sr Director, Cloud Native Specialists

Dynatrace is a one-product software company creating value for large enterprises and millions of ... , SRE • Expert knowledge of container runtimes, ingress controllers, and service mesh ...

Dynatrace

Sr Director, Cloud Native Specialists

Dynatrace is a one-product software company creating real value for the largest enterprises and ... , SRE • Expert knowledge of container runtimes, ingress controllers, and service mesh ...

Dynatrace

Sr. Solution Architect

This role involves leading engineering staff, isolating performance issues, and collaborating with ... support skills Company : Dynatrace is an observability platform that monitors applications ...

Dynatrace

Pre-Sales Solutions Architect

... Engineers, Account Executives, partner managers) to independently articulate the Dynatrace-plus-hyperscaler value proposition through training, documentation, and ongoing support • Author or ...

Dynatrace LLC

Director, Investor Relations

Boston, MA · On-site

$190 - $250/hr

The Director, Investor Relations, is a key member of Dynatrace's Finance team, supporting the VP of ... senior leadership engagement.* Track and manage IR-related deadlines, filings, and regulatory ...

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Dynatrace Jobs Information

What makes Dynatrace an attractive place to work?

Dynatrace is a leading provider of artificial intelligence-powered monitoring and analytics software, known for its innovative approach to digital performance management and its strong presence in the IT operations and DevOps markets.

The company's workplace culture values innovation, collaboration, and employee growth, with opportunities for professionals to work on cutting-edge technologies and contribute to the development of its software products.

Joining Dynatrace offers a chance to be part of a dynamic and rapidly growing organization, with opportunities for impact, career advancement, and professional development in a field that is increasingly critical to the success of businesses worldwide.

Does Dynatrace pay people when they’re sick?

Yes. Most people get paid when they’re sick.
100% of people say they would get paid if they were sick but scheduled to work.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and May 2026.

How easy is it to get time off at Dynatrace?

Most people find it easy to get time off.
100% of people report it’s easy to get time off.
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How easy is it to take sick days at Dynatrace?

Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
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Most people feel treated with respect by their managers.
100% of people say they’re treated with respect by their managers.
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Do people at Dynatrace get to take their breaks without interruption?

Most people get breaks without interruption.
100% of people report that they get to take their breaks without interruption.
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Is it stressful to work at Dynatrace?

Some people feel stressed out here.
50% of people say they often feel stressed out at work.
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Do people at Dynatrace enjoy their jobs?

Most people enjoy their job.
100% of people report they enjoy their job.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at Dynatrace recommend working with their team?

Most people recommend working with their team.
83% of people report that they would recommend working with their immediate team to a friend.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people think Dynatrace’s headquarters understands what’s happening where they work?

Most people think headquarters understands what’s happening where they work.
60% of people think that this employer’s headquarters or owners have a good understanding of what’s really happening where they work.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and March 2026.

Do workers feel well informed about how Dynatrace is doing?

Most people feel well informed about how the company is doing.
83% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and May 2026.
What other companies are hiring for Senior Support Engineer jobs?
What are the most popular jobs at Dynatrace?
Infographic showing various Senior Support Engineer job openings at Dynatrace in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 13% Physical, and 87% Remote job distribution.

Senior Mainframe Observability & Diagnostics Engineer

Dynatrace

Detroit, MI • On-site

$121K - $159K/yr

Full-time

Posted 26 days ago

Dynatrace rating

9.8

Company rating: 9.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

3rd of 241 rated software companies

Job description

Job Summary:
Dynatrace is a one-product software company creating real value for the largest enterprises and millions of end customers globally. The Senior Mainframe Observability & Diagnostics Engineer will provide deep technical expertise for Dynatrace Mainframe environments, focusing on troubleshooting and customer impact while supporting enterprise deployments.
Responsibilities:
• Act as escalation owner for complex, high-impact mainframe-related customer issues involving Dynatrace for z/OS
• Lead advanced troubleshooting across CICS, IMS, DB2, MQ, z/OS infrastructure, and related middleware
• Perform deep diagnostics using dumps, traces, logs, and runtime artifacts to isolate root cause
• Provide consultative guidance on mainframe architecture, deployment patterns, and performance optimization
• Partner with Product Management and R&D on edge cases, diagnostics, and design feedback
• Support customer-facing workshops, proofs of concept, and enablement sessions requiring mainframe depth
• Mentor and upskill non-mainframe Support Engineers through documentation, walkthroughs, and structured knowledge transfer
Qualifications:
Required:
• Hands-on experience supporting IBM z/OS in production environments
• Strong working knowledge of CICS or IMS (configuration, transactions, regions)
• Proficiency with JCL, ISPF, SDSF, and core z/OS operational tooling
• Working knowledge of DB2 for z/OS, MQ, and one or more of (CTG, SOAP, z/OS Connect)
• Familiarity with RACF/ACF2 security concepts
• Demonstrated ability to capture, interpret, and analyze dumps, traces, and diagnostic artifacts
• Strong diagnostic and problem‑solving skills, with the ability to work through ambiguous, multi-system issues
Preferred:
• Background in customer-facing enterprise support, consulting, or escalation roles
• Exposure to distributed systems (Java, .NET, HTTP, cloud platforms) sufficient to communicate and troubleshoot across platform boundaries
• Strong written and verbal communication skills, with the ability to explain complex mainframe concepts to non-mainframe audiences
• Experience acting as a technical bridge between legacy platforms and modern application architectures
Company:
Dynatrace is an observability platform that monitors applications, infrastructure, and experience using AI-driven analytics for enterprises. It is a sub-organization of Compuware. Founded in 2005, the company is headquartered in Waltham, USA, with a team of 5001-10000 employees. The company is currently Late Stage.

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